Valet Guest Services Associate — Overnight Shift Bonus

Towne; Walnut Creek (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne is seeking a Guest Service Associate to deliver exceptional hospitality at our parking and mobility site in Walnut Creek, CA. You will greet guests, park and retrieve vehicles, assist with luggage, and help guests with directions and services to ensure a smooth arrival and departure experience.

The role emphasizes safety, accuracy in ticketing, and friendly, efficient service. A valid driver's license, GED, and customer service aptitude are required; prior experience is a plus.

Qualifications

• High school diploma or GED required.
• Must hold a valid driver's license for state you are applying to work in.
• 1 month related experience and/or training or equivalent combination of education/experience.
• Knowledge of customer service principles and processes.

Responsibilities

• Greet guests in a friendly and professional manner and provide exceptional hospitality.
• Park and retrieve guest vehicles safely and efficiently.
• Assist guests with luggage delivery and pickup as needed.
• Explain parking rates and retrieval procedures, issue and track keys and tickets.
• Coordinate with bell services and shuttle operations as required.
• Maintain accurate records and ensure guest folios and vehicle details are correct.

Skills

English language

Customer service

Cash handling

Communication

Time management

Education

High school diploma or GED

Job description

Towne is seeking a Guest Service Associate to deliver exceptional hospitality at our parking and mobility site in Walnut Creek, CA. You will greet guests, park and retrieve vehicles, assist with luggage, and help guests with directions and services to ensure a smooth arrival and departure experience.

The role emphasizes safety, accuracy in ticketing, and friendly, efficient service. A valid driver's license, GED, and customer service aptitude are required; prior experience is a plus.