Valet Driver – Upscale Resort Guest Experience

Hei Hotels Inc.; Braselton (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Discount hotel stays

Discount spa services

Discount golf

Discount food and beverage

Discount retail

Access to YouDecide discount program

Job summary

Chateau Elan Winery & Resort in Georgia is seeking a courteous Valet Attendant to manage guest transportation, greet guests, and assist with luggage handling on a busy resort property. You will collaborate with hotel staff to ensure a smooth arrival and departure experience for all guests.

The role emphasizes a strong customer-service mindset, safe driving, and the ability to adapt to varying guest needs. Prior hotel or hospitality exposure is valued, and a clean driving record is essential.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
• Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.
• Excellent driving record as verified by Motor Vehicle Report.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.
• Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services, and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
• Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Job description

Chateau Elan Winery & Resort in Georgia is seeking a courteous Valet Attendant to manage guest transportation, greet guests, and assist with luggage handling on a busy resort property. You will collaborate with hotel staff to ensure a smooth arrival and departure experience for all guests.

The role emphasizes a strong customer-service mindset, safe driving, and the ability to adapt to varying guest needs. Prior hotel or hospitality exposure is valued, and a clean driving record is essential.