Valet Captain - 21c Cincinnati Hotel

Main and Vine; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Main & Vine Cincinnati is seeking a Valet Captain to lead the Bell/Valet team and set the tone for outstanding guest arrivals and departures.

You will supervise valet staff, coordinate parking, luggage handling, and guest service recovery while ensuring safety and adherence to policies. This full-time role requires hospitality passion and a focus on going above and beyond for guests, with strong communication and organizational skills. Join a team that values relationships as much as results.

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service abilities.
• Reading and writing skills to complete records and logs.
• Strong organizational skills and attention to detail.
• Valid driver's license with ability to provide a Motor Vehicle Record.

Responsibilities

• Assist in supervising the Bell/Valet Services function and train staff.
• Conduct standup meetings with the team.
• Schedule with Front Office leadership.
• Communicate parking situations to hotel leadership.
• Ensure guest car key control policies are followed.
• Welcome and acknowledge arriving guests professionally.
• Transport luggage to and from guest rooms as requested.
• Secure, tag and store luggage at guest’s request.
• Direct guests to appropriate staff for food, laundry, concierge, or housekeeping.
• Write and report auto accident reports to Front Office Manager.
• Promote hotel facilities and services to guests.
• Respond to guest complaints and provide service recovery.
• Promote teamwork and quality service through daily coordination with other departments.
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.

Skills

Verbal communication

Customer service

Reading/Writing

Organizational skills

Driver's license & MVR

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

JOB DESCRIPTION:

The Valet Captain sets the tone for creating amazing moments for our guest's arrival. The role's primary responsibility is leading the charge to assist arriving and departing guests in parking their vehicles and transporting luggage to and from guest rooms. The captain ensures high quality service through leadership of the Bell/Valet team. The ideal candidate has a passion for hospitality and going beyond for our guests.

FLSA STATUS:

Non-Exempt

JOB RESPONSIBILITIES:

• Assist in supervising the Bell/Valet Services function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc.
• Conduct standup meetings with the team.
• Conduct scheduling in conjunction with the Front Office leadership.
• Communicating parking situations to hotel leadership (limitations and concerns)
• Ensuring guest car key control policies are followed and enforced.
• Welcome and acknowledge all arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms as requested.
• Secure, tag and store luggage at guest’s request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Write and report auto accident reports, informing Front Office Manager.
• Promote hotel facilities, outlets, and services for guests and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.

JOB QUALIFICATIONS:

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult guests.
• Reading and writing abilities to complete departmental records and logs.
• Excellent organizational skills and attention to detail.
• A valid driver's license and able to provide a Motor Vehicle Record.

PHYSICAL REQUIREMENTS:

• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to push and pull carts weighing up to 250 lbs.
• Frequent bending, stooping and kneeling.
• Ability to stand during entire shift.
• Working in inclement weather may require shoveling or snow removal from paths/vehicles.

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT:

The Company is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA). We will provide reasonable accommodation for qualified individuals with disabilities during the application and employment process.

ABOUT MAIN & VINE (LEXINGTON, KY)

Based in Lexington, Kentucky, Main & Vine Hospitality Management Group partners with hotel and restaurant owners who value relationships as much as results. Named for the hotel situated between Main and Vine Streets, where our founder's career began, our company is defined by a personal connection to place. We pair this perspective with a hands-on approach and a century of shared expertise, delivering the practical systems and leadership necessary for owners, teams, and properties to reach their full potential.

Full-Time/Part-Time Full-Time

Position Valet Captain

Number of Openings 2

Hiring Manager(s) Bradley Kramer, Jacob Mann

Req Number GUE-26-00024

Location 21C Cincinnati

This position is currently accepting applications.