Bell Valet Attendant

21c Museum Hotels; Durham (NC); On-site; USD 16,531 - 22,041; Full time

Job summary

21c Museum Hotels in Durham, NC seeks a friendly Porter/Valet to assist guests, handle luggage, and ensure comfort by promptly attending to requests. You will greet guests, help unload and transport luggage, offer valet services, and provide up-to-date information about local amenities and hotel services.

Your role requires physical stamina, valid driver's license, and ability to drive both manual and automatic transmissions.

Qualifications

• Strong communication skills; must be able to speak and understand English.
• Must have at least two years driving experience with a clean driving record.
• Must pass a background check.
• Must have and maintain a valid driver's license.
• Must be 18 years of age or older.
• Must be comfortable in various vehicle types and willing to train on manual transmissions.
• Able to work flexible hours (nights, weekends).
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.

Responsibilities

• Greet and assist arriving guests with luggage and parking assistance.
• Deliver items and respond to guest requests promptly.
• Maintain lobby cleanliness and assist other departments.
• Provide information about hotel services and local area.
• Park guest vehicles and manage claim tickets.
• Assist departing guests with luggage and vehicle departure.
• Ensure a friendly, professional demeanor at all times.

Skills

Strong communication

Customer service

Manual & automatic driving

Reliable & punctual

Education

High School diploma or equivalent

Job description

Job Description

Reports to: Front Office Manager/Rooms Manager

General Purpose

Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Specific Responsibilities

• Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers
• Assists other employees and departments to contribute to the best overall performance of the department and hotel.
• Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Valets offer to park guest's vehicle and give claim ticket.
• Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Valets retrieve vehicle and assist guest with departure.
• Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
• Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Maintains a friendly, cheerful and courteous demeanor at all times not with just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
• Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

• Must be able to drive vehicles with manual (stick shift) and automatic transmissions.
• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Tactful, courteous, discreet.
• Strong communication skills; must be able to speak and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Must have and maintain a valid driver's license.
• Must pass a background check.
• Must be 18 years of age or older.
• Must be comfortable in various vehicle types and willing to train on manual transmissions to achieve proficiency within the first 90 days.

Education/Formal Training

• High School diploma or equivalent

Experience

• Must have at least two years driving experience with a clean driving record.

Physical Requirements

• Must be able to operate two- and four-wheeled luggage carts, standard office equipment.
• Must be able to lift luggage, up to 70 lbs.
• Capable of prolonged standing, walking and climbing stairs;
• Intermittent exposure to outside elements, but primarily an indoor position.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm All your information will be kept confidential according to EEO guidelines.