Valet Booth Key Attendant

Grand Sierra Resort Corporation; Reno (NV); On-site; USD 21,000 - 26,000; Full time

Job summary

Grand Sierra Resort Corporation in Reno, NV seeks a Valet Attendant to greet guests, issue and retrieve parking tickets, and manage keys. You will work closely with Valet staff to ensure timely drop-off and pickup of guest vehicles.

The role emphasizes outstanding customer service, organization under pressure, and teamwork; candidates should be 18+, have a valid driver's license, and be able to write legibly and communicate in English. Training provided; uniforms and safety protocols observed.

Qualifications

• Must be at least 18 years of age.
• Previous experience performing same or similar job duties preferred.
• Ability to remain organized and calm in a fast-paced environment.
• Previous experience working in a team or group environment.
• Able to write legibly on a consistent basis.
• High school diploma or equivalent preferred.
• Ability to functionally communicate occupational-based English, both written and verbal.
• Obtain and maintain all work cards as required by the company.

Responsibilities

• Accurately issue and retrieve parking tickets for hotel/casino guests
• Receive keys from Valet Attendants and ensure they are properly stored
• Ensure all information written on key packets is complete and legible
• Ensure keys and tickets are ready for Valet Attendant to retrieve vehicles
• Maintain transaction log
• Monitor inventory of supplies, assist with ordering, and restock items as needed
• Answer phone and assist accordingly
• Ensure the Valet booth remains organized, clean, and water dispenser is properly maintained
• Provide outstanding customer service in a timely manner to both guests and fellow employees
• Perform other duties as assigned

Skills

Age 18+

Organized

Team player

Legible handwriting

English communication

Work cards compliance

Hospitality experience

Education

High School Diploma or GED

College degree preferred

Hospitality management experience

Job description

SUMMARY

Greet guests as they arrive and leave the property. Work closely with Valet staff to ensure timely and efficient drop off and pick up guest vehicles. Accurately file guest vehicle keys ensuring they will be readily available for Valet Attendant retrieval.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Accurately issue and retrieve parking tickets for hotel/casino guests
• Receive keys from Valet Attendants and ensure they are properly stored
• Ensure all information written on key packets is complete and legible
• Ensure keys and tickets are ready for Valet Attendant to retrieve vehicles
• Maintain transaction log
• Monitor inventory of supplies, assist with ordering, and restock items as needed
• Answer phone and assist accordingly
• Ensure the Valet booth remains organized, clean, and water dispenser is properly maintained
• Provide outstanding customer service in a timely manner to both guests and fellow employees
• Perform other duties as assigned

KNOWLEDGE/SKILLS/ABILITIES

• Must be at least 18 years of age
• Previous experience performing same or similar job duties preferred
• Ability to remain organized and calm in a fast-paced environment
• Previous experience working in a team or group environment
• Able to write legibly on a consistent basis
• High school diploma or equivalent preferred
• Ability to functionally communicate occupational-based English, both written and verbal
• Obtain and maintain all work cards as required by the company

EDUCATION and/or EXPERIENCE

• High School Degree/GED and/or College degree preferred.
• Job related specific experience, i.e. hospitality management {required or preferred}.
• Or any combination of education, training, or experience that provides the required knowledge, skills, and abilities. {always include}

CERTIFICATES AND LICENSES

• Current Driver License
• DMV 10-year report
• Must be able to maintain appropriate Alcohol Awareness card.

PHYSICAL DEMANDS

• Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others.
• May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, life and push/pull.
• Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception and ability to adjust focus
• Must be able to run back and forth to the Valet lot consistently during your shift

WORK ENVIRONMENT

• Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment
• The noise level in the work environment is usually {quiet, moderate, loud.
• Team Member may be exposed to {odor, secondhand smoke, various temperature changes}.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.