Valet & Bell Lead (Horseshoe Bossier)

Caesars Entertainment; Bossier City (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment in Louisiana is seeking a Valet & Bell Lead to oversee the Valet Parking & Bell Attendants, greet guests, and ensure car care with friendly, professional service. You will coordinate shifts, monitor performance, and maintain safety and courtesy throughout the valet area.

The successful candidate will have a valid Louisiana driver’s license, able to obtain Responsible Vendor Certification, and prior customer service or valet experience.

Qualifications

• Must be able to present a valid Louisiana driver’s license record with no moving violations or traffic citations in the past 5 years.
• Must be able to obtain Responsible Vendor Certification.
• One-year previous customer service experience is preferred, with the ability to provide courteous, friendly and efficient service.
• Previous experience as a Valet Parking Attendant is preferred.
• Must possess excellent communication skills, with the ability to express oneself in a professional, clear and concise fashion.
• Must be able to work any day of the week and any shift.

Responsibilities

• Oversee the Valet Parking & Bell Attendants; park and retrieve customers’ passenger vehicles, while providing excellent customer service.
• Coordinate breaks, training, and follow-up; handle guest complaints and coach employees.
• Ensure the proper running of the department and that all service standards are being met.
• Follow daily schedule to ensure that all employees are clocking in and out as scheduled.
• Greet and converse in English with customers who leave their car in Valet for parking.

Skills

Customer service

Communication skills

Teamwork

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Valet & Bell Lead oversees the Valet Parking & BellAttendants. Parks and retrieves customers’ passenger vehicles, while providing excellent customer service.

How You Will Create the Extraordinary

Responsible for coordinating breaks, ensuring that training and training follow-up is accomplished, handles guest complaints, gives out WOW’s, and coaches employees.

Ensures the proper running of the department and that all service standards are being met.

Follows daily schedule to ensure that all employees are clocking in and out as scheduled.

Acknowledges, greets and converses in English with customers who leave their car in Valet for parking.

Drives and parks cars to designated areas of Caesars parking lot.

Safely returns any cars from the valet parking area back to customers.

Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

What You Will Need

Must be able to present a valid Louisiana driver’s license record with no moving violations or traffic citations in the past 5 years.

Must be able to obtain Responsible Vendor Certification.

One-year previous customer service experience is preferred, with the ability to provide courteous, friendly and efficient service.

Previous experience as a Valet Parking Attendant is preferred.

Must possess excellent communication skills, with the ability to express oneself in a professional, clear and concise fashion.

Must be able to work any day of the week and any shift.

Must be able to get along with co-workers and work as a team.

ADDITIONAL REQUIREMENTS

• Must be able to run for extended periods on all types of surfaces, as well as up and down stairs.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed appearance.
• Must be able to drive all types of passenger vehicles with automatic or manual transmissions in a safe fashion.
• Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 115 degrees and as cold as 10 degrees.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88220
• Job Category Hotel Operations
• Job Schedule Full time