Valet Attendant - The Colcord

Coury Hospitality; Oklahoma; On-site; USD 17,000 - 22,000; Full time

Job summary

Colcord Hotel, a Curio Collection by Hilton in downtown Oklahoma City, seeks a courteous Valet Attendant to greet guests, park and retrieve vehicles, assist with luggage, and provide transportation in the hotel’s vehicle within a 5-mile radius. You will direct traffic at hotel entrances, ensure ticket accuracy, and maintain a professional appearance and unwavering guest service.

Prior valet or customer service experience is preferred, and a valid driver's license with clean driving record is

Qualifications

• Must have a valid driver’s license with a clean driving record.
• Ability to drive vehicles including stick shift.
• Excellent English communication skills.

Responsibilities

• Directs traffic at hotel entrances and secures taxis/transport for guests.
• Assists guests with luggage.
• Parks guest vehicles and ensures secure parking and fast return times.
• Records guest information on valet tickets and notes charges by color (hotel/restaurant/event).
• Transports guests within a 5-mile radius in the company vehicle.
• Provides gracious and professional service in a timely manner.
• Maintains professional appearance and uniform standards.
• Answers questions about the hotel and surrounding areas.
• Runs to station but drives safely, prioritizing guest safety.
• Performs additional tasks as assigned by management.

Skills

Valid driver's license

Stick shift driving

Local area knowledge

3 years driving experience

English proficiency

Customer service

Communication skills

Job description

Why Work at Colcord Hotel?

At Colcord Hotel, a Curio Collection Hotel by Hilton, we blend historic elegance with modern luxury in the heart of downtown Oklahoma City. As the city’s first skyscraper, our boutique hotel features 108 stylish guest rooms, the award-winning Flint Restaurant, and a commitment to personalized service and hospitality excellence. Curators at Colcord thrive in a culture-driven environment where history meets innovation, creating unforgettable experiences for every guest.

Position Summary

Greeting and receiving customers with the highest quality customer service. Responsibilities include parking guest cars, assisting with luggage and belongings, and providing transportation in the Company vehicle. After parking the vehicle, the valet attendant will run back to their station and be prepared to assist the next patron.

Responsibilities

• There are two different Valet Station locations, and our Valet associates may be scheduled at either location.
• Directs traffic of vehicles at hotel or restaurant entrance. Secures taxis/transportation for guests/visitors.
• Assists guests with luggage.
• Parks guest vehicles and secures vehicle. Safely and securely parks the customer car and provides the fastest possible return time.
• Responsible for recording the guest’s information on the valet ticket and the location/parking spot the car was parked. Must use the correct color of ticket (white for hotel, green for restaurant and blue for event) and properly advise the guest of any associated charge.
• Returns rental vehicles for guests.
• Completes errands/deliveries for guests.
• Answers questions about the hotel or restaurant and surrounding areas.
• Transports guests to various areas in the Company vehicle within a 5-mile radius of the hotel.
• Provides gracious and professional service in an efficient manner. Perform all job duties toward the goal of maximizing guest service.
• Conduct oneself in a professional manner with the awareness that all actions and communications are within guest view.
• Maintain a professional appearance and uniform standards.
• Responds graciously to guest service issues and reports the situation to management.
• Remembers that safety is always first. Runs fast but drive slowly.
• Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

Knowledge, Skills And Abilities

• Ability to maintain a valid driver’s license with a clean driving record (MVR)
• Able to drive stick shift transmission. Able to drive all types of vehicles.
• Thorough knowledge of local areas and roads.
• 3 years’ experience driving vehicles.
• Strong understanding of the English language.
• Ability to communicate effectively with others both verbally and in writing.
• Provide excellent customer service and maintain a professional demeanor.

PHYIAL DEMANDS

• Exert physical effort in lifting/transporting at least 50 pounds.
• Push/pull carts and other equipment up to 250 pounds.
• Endure various physical movements throughout the work areas.
• Must be able to stand and exert well-paced mobility for up to 4-hours in length.
• Running up to 500 yards, up to 50+ times a day or more.
• Entering and exiting customers vehicles up to 50 or more times daily
• Willing to work outside in all types of weather. Shifts will not be cancelled due to inclement weather and all associates will be required to attend their scheduled shifts.

Experience

• Previous valet, and/or customer service experience preferred.