Valet - Tulsa Club Hotel - Tulsa, OK

Hotel Equities; Tulsa (OK); On-site; USD 15,343 - 21,852; Full time

Benefits offered by this job

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

Reduced Room Rates throughout the portfolio

401(k)

Flexible Spending Account

Life Insurance

Parental Leave

Referral Program

Job summary

A leading hospitality management firm is seeking a Valet for the Tulsa Club Hotel in Tulsa, OK. The Valet will provide exceptional service by assisting guests with luggage, managing vehicle parking, and ensuring guest satisfaction. Candidates should possess strong communication skills, a friendly demeanor, and the ability to lift heavy items. This full-time position offers competitive benefits and values exceptional service qualities.

Qualifications

• Experience with hotel processes from major chains like Marriott or Hilton.
• Ability to communicate effectively and follow verbal instructions.
• Passionate about customer service and attentive to guest needs.

Responsibilities

• Provide porter services to ensure guest satisfaction.
• Park and retrieve guest vehicles safely and efficiently.
• Assist guests with luggage and hotel inquiries.

Skills

Friendly demeanor

Detail-oriented

Strong communication skills

Ability to lift up to 65lbs

Education

High School diploma / secondary qualification

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Valet for Tulsa Club Hotel in Tulsa, OK.

Base pay range: $13.50/hr - $13.50/hr

Job Purpose

Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Park and retrieve customer vehicles in specified areas in a safe and efficient manner. Provide accurate and timely documentation of vehicle checks, vehicle damage, and other conditions prior to service. Promote courteous treatment of guests and resolve guest service issues in a timely manner. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage, or using a luggage cart. Park and retrieve customer vehicles in specified areas in a safe and efficient manner.
• Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
• Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person. Maintains written log recording these requests and deliveries.
• Responds to inquiries and promotes the hotel’s services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
• Communicates hotel vehicle maintenance needed to engineer in a timely manner and follows up on completion.
• Obeys all traffic and driving regulations.
• Stays on scheduled route at all times.
• Ensures safety of all passengers and their belongings.
• Keeps abreast of local activities and the area’s establishments to answer questions, recommend and give directions.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.
• Cleans lobby areas and entrances and keeps them free of debris to present a clean and attractive facility to customers.
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
• Applicants must be able to maintain a friendly, service‑mindful attitude in a physically demanding and fast‑paced environment.
• Must be detail‑oriented—able to assist patrons while safely keeping track of keys, parking layout, etc.
• Seasonal outside duties must be completed, i.e. snow removal, trash collection, and sweeping.

Qualifications and Requirements

High School diploma / secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

• Must have vision ability to see objects and people at a distance.
• Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.
• Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel during the entire shift.
• Must be able to communicate verbally and understand and follow verbal instruction.
• Must be able to use tact and understanding when dealing with a variety of customer service problems.
• Able to run/keep an effective pace during shift.

Other

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem‑solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Amazing Benefits at a Glance

• Team‑Driven and Values‑Based Culture
• Vacation & Holiday Pay
• Same‑day pay available
• Employee Assistance Program
• Reduced Room Rates throughout the portfolio
• Third‑Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Referral Program

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Hospitality