Valet Attendant & EV Charging Specialist

All About Parking Inc.; Palo Alto (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

All About Parking Inc. in Palo Alto, CA is seeking an Attendant to support valet parking, EV charging management, and driving operations. You will greet customers, park and retrieve vehicles, answer questions, and help staff with transportation between areas.

The role demands 3 years of driving experience, a valid license, and English fluency. You will maintain logs, follow policies, and perform duties in a fast-paced environment. Equal opportunity employer; background check required.

Qualifications

• Must be at least 19 years of age.
• Must have 3 years of driving experience
• Must possess a valid drivers license with no accidents or 2-point driving infractions in the last 5 years
• Fluent in English with excellent verbal and written communications skills
• High School diploma or equivalent preferred
• Some customer service/public relations experience; or equivalent combination of education and experience
• Possess enthusiasm for delivering exceptional customer service

Responsibilities

• Comply with all company policies and procedures
• Assist in maintaining station operations
• Update Valet and EV charging logs
• Maintain a clean and orderly work environment including relief of car backlog
• Acknowledge and greet all incoming customers in a friendly, welcoming manner that demonstrates First and Lasting Impressions
• Perform outdoor concierge/customer service duties as requested
• Anticipate and facilitate customer needs such as requesting their car, opening car doors, assistance with wheelchairs, luggage, holding umbrellas, providing directions, directing traffic etc.
• Tactfully manages difficult or emotional customer situations
• Safely perform valet parking and EV services including parking, retrieving and delivering customer vehicles and management of EV charging stations
• Safely operate customer and company vehicles in accordance with all traffic regulations, applicable laws and company policies
• Perform hourly and daily key audits including key transfers to customers and clients as directed
• Manage cash, valet tickets, ticketless technology systems, keys and equipment in accordance with company policy
• Assist in completing hourly and daily activity logs using Employee Portal or phone if available, etc.
• Safely operate, ride, rebalance and secure bicycles for customers
• Maintain a professional appearance and courteous demeanor at all times
• Shows respect and sensitivity for cultural differences and promotes a harassment-free environment
• Have working knowledge of Account Specific Details
• Be flexible with work shifts/hours to service peak volume periods, vacated shifts and other emergency situations
• Other duties and responsibilities as assigned

Skills

Driving experience

Customer service

English fluency

Teamwork

Flexibility

Education

High School diploma or equivalent

Job description

All About Parking Inc. in Palo Alto, CA is seeking an Attendant to support valet parking, EV charging management, and driving operations. You will greet customers, park and retrieve vehicles, answer questions, and help staff with transportation between areas.

The role demands 3 years of driving experience, a valid license, and English fluency. You will maintain logs, follow policies, and perform duties in a fast-paced environment. Equal opportunity employer; background check required.