Valet Attendant

Concord Hospitality Enterprises Co.; Little Rock (AR); On-site; USD 17,000 - 19,000; Full time

Job summary

Concord Hospitality Enterprises Co. is seeking a friendly bell staff member to welcome guests, assist with luggage, and guide vehicles in the hotel parking area. You will help guests enter and exit, label keys, and maintain a clean lobby and luggage area while delivering prompt valet services.

The role requires strong customer service, safety awareness, and knowledge of local attractions. Compensation includes tips and a wage range noted in the posting.

Qualifications

• Experience in front desk or bell staff roles preferred.
• Ability to handle luggage and assist guests with directions.
• Strong customer service and safety awareness.

Responsibilities

• Assist guests by opening doors and helping with luggage.
• Direct traffic in the parking area and aid guests entering/leaving.
• Label and manage guest keys accurately.
• Park vehicles in designated areas following traffic laws.
• Operate bell carts safely and transport luggage as needed.
• Deliver valet laundry and provide information about local area.
• Read logs and stay informed about hotel functions and groups.
• Report tips daily and maintain lobby cleanliness.

Skills

Guest services

Luggage handling

Parking guidance

Communication skills

Job description

Description

• Accommodate guests by opening doors and assisting with luggage or other heavy items.
• Direct traffic in the parking area as needed and assist guests in entering and leaving the parking area.
• Collect and accurately label keys belonging to guests to ensure their proper return.
• Park guests' vehicles in predetermined areas within the parking lot, following all traffic laws.
• Operate vehicles safely and responsibility.
• Maintain lobby, front door, bell stand, and luggage room cleanliness and order.
• Markets the entire hotel when rooming a guest.
• Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation.
• Reads log book daily.
• Keeps up-to-date on in-house groups and functions.
• Issues proper luggage tags, stores bags properly, cross-reference when issuing.
• Maintains vehicle maintenance records properly.
• Ensures deliveries/luggage are brought to correct rooms.
• “Posts up” - demonstrating a readiness to help.
• Facilitates prompt handling of guest luggage and needs during peak periods.
• Assists in the maintenance upkeep of the bell closet and carts.
• Works systematically so as not to lose luggage.
• Operates bell carts with care, so as not to damage property or cause injury.
• Deliver guest valet laundry in a prompt manner.
• Able to accurately give directions and information regarding the immediate and metro areas.
• Reports tips daily.
• Is a positive thinker and company driven.
• Demonstrates thorough knowledge of all emergency procedures.
• Ensures that all checklists and responsibilities are completed by the end of shift

Wage Range: $12.25 -$13.50/hour + tips

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality