Hotel Valet

Residence Inn Lincoln Downtown Haymarket; Lincoln (NE); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Free uniforms

Job summary

A leading hotel in Lincoln is seeking a Valet Guest Ambassador to greet guests and manage their vehicles. Responsibilities include professional guest reception, communicating parking procedures, and driving the airport shuttle. Candidates must have guest service experience, a valid driver's license, and be at least 21 years old. This is a dynamic role requiring good interpersonal skills and the ability to ensure guest satisfaction.

Qualifications

• Experience in a guest contact position required.
• Must have a valid driver license with a clean driving record.
• Must be 21 years of age.

Responsibilities

• Greet guests professionally as they arrive at the hotel.
• Communicate parking procedures to guests.
• Drive Airport Shuttle for guest pick up and departure.
• Resolve guest complaints to ensure satisfaction.
• Ensure cleanliness of assigned work areas.
• Safely drive guests' vehicles to and from parking areas.

Skills

Interpersonal communication skills

Guest service experience

Driving skills

Job description

Benefits

• 401(k)
• Employee discounts
• Free uniforms
• Valet Guest Ambassador

JOB DESCRIPTION

Valet Guest Ambassador will greet guests in a professional manner as they arrive at the hotel. Candidates must be able to work a flexible schedule to include weekends and holidays.

Essential Functions

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
• Communicate parking procedures to guests.
• Drive Airport Shuttle for guest pick up and departure.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Making sure all public areas/walkways are safe and clutter-free. (This includes helping Engineering Department in the winter with snow removal)
• Efficiently and safely drives guests vehicles to and from assigned parking areas.
• Accurately fills out key information tickets for each set of keys and stores keys accordingly.
• Consistently and carefully hangs keys and pulls them from their assigned area.
• Accurately observes assigned areas for any unauthorized tampering of guests vehicles and reports any incidents to the Supervisor and/or Security.
• Accurately and thoroughly completes all required operational forms and reports.
• Consistently demonstrates conscientious cash handling in accordance with departmental procedures.

JOB REQUIREMENTS

• Must have experience in a guest contact position.
• Must possess a valid driver license with clean driving record.
• Must have interpersonal communication skills.
• Must be 21 years of age.