Valet Attendant

HHM Hospitality; Boston (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

Boston Harbor Hotel is seeking a Valet Parker in Boston, a Forbes Five-Star waterfront property. The incumbent will assist guests with Valet parking and guide self-parking directions, delivering exceptional Beyond Compare service to patrons.

The role requires a valid driver's license, a willingness to drive manual transmissions, and at least 1 year of experience, preferably in guest services. This is a non-exempt, on-site position in the Guest Services - Valet department.

Qualifications

• Valid state driver’s license with current address and acceptable driving record.
• Ability to drive a manual transmission is preferred.
• Minimum 1 year of experience, with guest services experience preferred.

Responsibilities

• Inspect each vehicle before possession and mark findings; inform guests of valet rate.
• Report accidents, policy violations, safety hazards or unusual occurrences to the Manager.
• Possess thorough knowledge of local streets/landmarks to provide directions.
• Observe traffic laws and safe driving practices.
• Respond promptly to guest service requests; assist/relieve door and bell staff as needed.
• Open doors for guests entering/exiting the hotel.
• Maintain lobby entrance vestibule cleanliness; assist with upkeep as needed.
• Acknowledge guests warmly and assist as needed.
• Perform operations for both standard and automatic vehicles; maintain a safe workspace.
• Complete all other assignments from Concierge and Director of Guest Services.

Skills

Teamwork

Customer service

Interpersonal skills

English communication

Job description

Overview

BOSTON HARBOR HOTEL

POSITION DESCRIPTION

Position Title:

Valet Parker

Department:

Guest Services - Valet

Reports to:

Director of Front Office Operations

FLSA Designation:

NON-EXEMPT

JOB SUMMARY

We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the guest’s experience, and exceptional Beyond Compare service attitude for the position of Valet Parker at the Boston Harbor Hotel, Boston’s only Forbes Five-Star waterfront hotel. This position is responsible for assisting each guest and outlet patron with Valet parking, and direction for self-parking.

CANDIDATE PROFILE

License Requirement:

Required to have and maintain a valid state driver’s license with a current address and an acceptable driving record. Ability to drive a vehicle with a manual transmission is preferred.

Experience:

Must have at least (1) or more years of experience, with a combination of previous Guest Services experience preferred.

KEY RESPONSIBILTIES

The primary responsibilities for the Valet Parker include but are not limited to:

• Inspect each vehicle before taking possession and mark tickets of findings, inform customers of valet rate.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Manager.
• Have a thorough knowledge of the major streets, landmarks and freeways in the area of the hotel to be able to provide guest and patrons directions to various locations in the area, if needed.
• Observe all traffic laws and safe driving practices.
• Ensure prompt professional response to all guest requests for service.
• Assist and relieve door staff and bell staff as requested and directed.
• Open the door for all guests and patrons entering and exiting the hotel.
• Maintaining the lobby entrance vestibule including cleaning, vacuuming, etc. as needed.
• Acknowledge any approaching guest warmly and assist however needed.
• Perform in a standard as well as an automatic automobile.
• Maintain a safe, clean and orderly work area.
• Complete all other assignments, duties and tasks as assigned by the Concierge and Director of Guest Services.

JOB QUALIFICATIONS

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

• Demonstrated ability to work cohesively with a team.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
• Must be familiar with the local area.

The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.