Vaccine Delivery & Support Specialist

Zoetis; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Zoetis in Marietta, GA, is seeking a Poultry Vaccine Delivery & Support Specialist to plan, coordinate, and deliver frozen poultry vaccines. You will use inventory and order systems to track orders and ensure proper chain of custody, while supporting customer vaccine application processes.

You will collaborate with the Vaccine Delivery Manager and cross-functional teams to ensure timely, compliant deliveries, train customers on vaccine handling, and conduct audits.

Qualifications

• Bachelor's degree in Ag Science, business administration, or similar is preferred.
• Two years planning/scheduling experience using an automated system or related experience.
• Poultry industry knowledge and awareness preferred.

Responsibilities

• Assess customer needs and optimize inventory to support vaccination programs.
• Deliver products to ensure customer needs are met in the assigned territory.
• Train customers to ensure proper use of Zoetis products.
• Determine training needs and adjust training to meet customer needs.
• Maintain communication with customers regarding Zoetis products and services.
• Provide QA standards and audits; ensure safe handling of frozen vaccines.
• Keep documentation for audit readiness and regulatory compliance.

Skills

Organizational skills

Oral & written communication

Customer service mindset

Logistics knowledge

Regulatory awareness

Driver's license

Education

Bachelor's degree in Ag Science or related field

Two years planning/scheduling experience

Tools

SAP

Office Suite

Salesforce

Job description

Role Description

The Poultry Vaccine Delivery & Support Specialist will primarily be responsible for the planning, coordination,and delivery of frozen poultry vaccines. They will need to use inventory and order management systems for the tracking and documentation of vaccine orders, delivery and chain of custody. This colleague will also support the oversight of customer vaccine application processes. This role will ensure efficient, timely, and equitable delivery of poultry vaccines to target populations, working closely with the Vaccine Delivery Manager, Poultry Account Managers, Poultry Marketing, Global Manufacturing & Supply and Managed Service teams. The Vaccine Delivery & Support Specialist will ensure compliance with customer expectations as well as safety standards and regulations. This role will be responsible for providing training and education to customers to ensure best practices are followed in vaccine mixing and handling,and they will conduct audits to evaluate day of age spray applications are properly completed. Ideal location for this role would be in or around Marietta Georgia.

Position Responsibilities

• Utilize the necessary tools to assess customer needs, prioritize product allocations, and optimize inventory availability to support vaccination programs. to effectively plan routes for fulfilling customer orders.
• Deliver all necessary products to ensure customer needs are met in the assigned territory.
• Build loyalty to Zoetis poultry products and services by developing relationships with customers.
• Train and evaluate customers to ensure proper, effective use and application of Zoetis products.
• Determine each customer's training needs and adjust training accordingly to ensure each customer's needs are being met.
• Manages communication to customers regarding all Zoetis poultry products and services.
• Maintains working knowledge of customer locations in order to maximize business opportunities.
• Provide Quality Assurance standards and audits.
• Maintain customer compliance with safe handling of frozen vaccine products and ensure all standard operating procedures are followed to maximize vaccine efficacy.
• Provide oversight and audit customer execution of spray cabinet operation and utilization.
• Keeps up to date on ongoing and upcoming marketing programs on all products to ensure customers are informed of any potential rebates that are available.
• Support aligned sales area by monitoring and following up with customers participating in Marketing Programs and Strategic Portfolio Customer Contracts.
• Provide sales colleagues with updates after customer visits so they can follow up on potential orders and programs.
• Provide effective training and corrective action as well as clearly and concisely summarize visits with internal and external stakeholders.
• Maintain awareness and/or certifications required to meet all applicable safety and regulatory requirements associated with the handling and transportation of frozen vaccines in liquid nitrogen.
• Keep current all documentation and communications necessary to maintain customer experience, inventory management, order fulfillment, regulatory, safety and accounting needs, ensuring adherence to established processes and compliance with all relevant internal policies and external regulations. Regularly review and update records to support audit readiness, traceability, and continuous improvement initiatives.

Education and Experience

• Bachelor's degree in Ag Science, business administration, or similar is preferred.
• Experience may be considered in lieu of education.
• Two years Planning/Scheduling utilizing an automated system or related experience.
• Poultry industry knowledge and awareness preferred.

Technical Skills Requirements

• Proficient organizational and route planning skills.
• Good oral and written communication.
• Experience with SAP, Office suite and Salesforce.
• Ability to respond to common inquiries or complaints from customers.
• Understanding of logistics and regulatory standards.
• Valid driver's license with clean driving record.

Contract and Work Information

Full time
Regular
Colleague

Equal Opportunity and Diversity

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification.

Disabled individuals are given an equal opportunity to use our online application system.

We offer reasonable accommodations as an alternative if requested by an individual with a disability.

Please contact Zoetis Colleague Services at [e-mail] to request an accommodation.

Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act.

All applicants must possess or obtain authorization to work in the US for Zoetis.

Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers.

Individuals requiring sponsorship must disclose this fact.