Vaccine Delivery & Support Specialist

Zoetis; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Zoetis in Marietta, GA seeks a Vaccine Delivery & Support Specialist to plan, coordinate, and deliver frozen poultry vaccines. You will manage orders, track inventory, and ensure regulatory compliance while training customers on best practices.

The role emphasizes timely vaccine delivery, route planning, and building strong customer relationships across the Poultry portfolio. Prior SAP/Office/Salesforce experience is valued. On-site work in the US southeast region is expected.

Qualifications

• Bachelor’s degree in Ag Science, business administration, or similar is preferred.
• Two years planning/scheduling experience using an automated system.
• Poultry industry knowledge and awareness preferred.

Responsibilities

• Utilize tools to assess customer needs, prioritize product allocations, and optimize inventory to support vaccination programs.
• Deliver products to ensure customer needs are met in the assigned territory.
• Build loyalty to Zoetis poultry products by developing customer relationships.
• Train and evaluate customers to ensure proper use and application of Zoetis products.
• Determine each customer’s training needs and adjust training accordingly.
• Communicate with customers regarding Zoetis poultry products and services.
• Maintain knowledge of customer locations to maximize business opportunities.
• Provide Quality Assurance standards and audits.
• Maintain compliance with safe handling of frozen vaccine products and SOPs.
• Oversee and audit customer execution of spray cabinet operation and utilization.
• Stay updated on marketing programs and rebates available to customers.
• Support aligned sales by tracking customer participation in Programs and Contracts.
• Provide updates after visits for follow-up on orders and programs.
• Offer effective training and corrective action and summarize visits with stakeholders.
• Maintain awareness of safety and regulatory requirements for handling and transporting frozen vaccines.
• Keep documentation up to date for audits, traceability, and compliance.

Skills

Organizational & route planning

Communication skills

Customer inquiry response

Logistics & regulatory understanding

Driver's license

Education

Bachelor’s degree in Ag Science or related

Tools

SAP

Office Suite

Salesforce

Job description

ROLE DESCRIPTION

The Poultry Vaccine Delivery & Support Specialist will primarily be responsible for the planning, coordination, and delivery of frozen poultry vaccines. They will need to use inventory and order management systems for the tracking and documentation of vaccine orders, delivery and chain of custody. This colleague will also support the oversight of customer vaccine application processes. This role will ensure efficient, timely, and equitable delivery of poultry vaccines to target populations, working closely with the Vaccine Delivery Manager, Poultry Account Managers, Poultry Marketing, Global Manufacturing & Supply and Managed Service teams. The Vaccine Delivery & Support Specialist will ensure compliance with customer expectations as well as safety standards and regulations. This role will be responsible for providing training and education to customers to ensure best practices are followed in vaccine mixing and handling, and they will conduct audits to evaluate day of age spray applications are properly completed. Ideal location for this role would be in or around Marietta Georgia.

POSITION RESPONSIBILITIES

• Utilize the necessary tools to assess customer needs, prioritize product allocations, and optimize inventory availability to support vaccination programs. to effectively plan routes for fulfilling customer orders.
• Deliver all necessary products to ensure customer needs are met in the assigned territory.
• Build loyalty to Zoetis poultry products and services by developing relationships with customers.
• Train and evaluate customers to ensure proper, effective use and application of Zoetis products.
• Determine each customer’s training needs and adjust training accordingly to ensure each customer’s needs are being met.
• Manages communication to customers regarding all Zoetis poultry products and services.
• Maintains working knowledge of customer locations in order to maximize business opportunities.
• Provide Quality Assurance standards and audits.
• Maintain customer compliance with safe handling of frozen vaccine products and ensure all standard operating procedures are followed to maximize vaccine efficacy.
• Provide oversight and audit customer execution of spray cabinet operation and utilization.
• Keeps up to date on ongoing and upcoming marketing programs on all products to ensure customers are informed of any potential rebates that are available.
• Support aligned sales area by monitoring and following up with customers participating in Marketing Programs and Strategic Portfolio Customer Contracts Provide sales colleagues with updates after customer visits so they can follow up on potential orders and programs.
• Provide effective training and corrective action as well as clearly and concisely summarize visits with internal and external stakeholders
• Maintain awareness and/or certifications required to meet all applicable safety and regulatory requirements associated with the handling and transportation of frozen vaccines in liquid nitrogen
• Keep current all documentation and communications necessary to maintain customer experience, inventory management, order fulfillment, regulatory, safety and accounting needs, ensuring adherence to established processes and compliance with all relevant internal policies and external regulations. Regularly review and update records to support audit readiness, traceability, and continuous improvement initiatives

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Ag Science, business administration, or similar is preferred.
• Experience may be considered in lieu of education
• Two years Planning/Scheduling utilizing an automated system or related experience.
• Poultry industry knowledge and awareness preferred

TECHNICAL SKILLS REQUIREMENTS

• Proficient organizational and route planning skills
• Good oral and written communication
• Experience with SAP, Office suite and Salesforce
• Ability to respond to common inquiries or complaints from customers.
• Understanding of logistics and regulatory standards
• Valid driver’s license with clean driving record

Full time

Regular

Colleague

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