Vacation Specialist - based at Westin Hapuna

Marriott Ownership Resorts, Inc.; Kapalaoa (HI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Uncapped earning potential

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family支持

Growth and Development Opportunities

Job summary

Marriott Vacations Worldwide seeks a Coordinator Marketing Linkage at our Westin Hapuna Beach Resort in Hawaii. You will engage with guests, schedule sales presentations, and drive revenue while delivering exceptional service.

The role requires strong sales or customer service experience, flexibility for weekends/holidays, and a friendly, professional demeanor. Training pay is provided for the first 10 weeks.

Qualifications

• Sales or customer service experience required.
• Flexible schedule including weekends and holidays.
• Concierge or sales experience preferred.

Responsibilities

• Engage with hotel guests at desk locations and provide elevated customer service.
• Schedule sales presentations and manage customer expectations.
• Maximize revenue through persuasive techniques while maintaining guest loyalty.
• Ensure attendees meet eligibility requirements and are open to learning about products and services.
• Collaborate with team to meet sales goals and company standards.

Skills

Sales experience

Customer service

Guest engagement

Job description

Hourly Rate & Location

Hourly Rate: $20.00 Position is based at the Westin Hapuna Beach Resort $20.00/hr + commission + up to $300/week additional training pay* for the first 10 weeks only

About the Role

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

As a Coordinator Marketing Linkage, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Benefits

• Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Typical Day

Engaging with hotel guests at desk locations and providing elevated customer service.

Scheduling sales presentations and managing customer expectations.

Provides the highest level of service to exceed budgeted sales presentations and volume production goals.

Ensures that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about products and services.

Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.

Guest Experience and Company Standards: Welcome and greet guests; anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures.

To Become a Coordinator Marketing Linkage

Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.

Available to work a flexible schedule to include weekends and holidays.

Concierge and/or sales experience preferred.

Position may require background and drug screening, in accordance with state and local requirements.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Equal Opportunity Employer

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Why Join Us

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

About Marriott Vacations Worldwide

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members