Vacation Sales Concierge & In-House Marketing

Hyatt Hotels Corporation; California, United States, Northern America, Americas; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Uncapped earnings

Credit union membership

Tuition reimbursement

Counseling & family support

Growth and development opportunities

Job summary

Hyatt Vacation Ownership Highlands Inn in Carmel, CA is seeking an In-House Marketing Coordinator/Vacation Sales Concierge to support the Sales & Marketing team and create memorable guest experiences.

The role includes scheduling sales presentations, delivering exceptional service, qualifying owners and guests, and applying persuasive techniques to grow revenue while preserving guest loyalty. Availability to work varied shifts, weekends, and holidays is required.

Qualifications

• Motivated with sales or customer service experience.
• Ability to interact with guests in person or by phone.
• Flexible to work weekends and various shifts.

Responsibilities

• Schedules sales presentations and manages customer expectations.
• Provides high level of service to exceed sales and volume goals.
• Ensures guests meet eligibility and learn about products and services.
• Uses persuasive techniques to maximize revenue while maintaining loyalty.
• Welcomes guests, addresses needs, and interacts professionally.
• Contributes to team goals and follows company policies.

Job description

Hyatt Vacation Ownership Highlands Inn in Carmel, CA is seeking an In-House Marketing Coordinator/Vacation Sales Concierge to support the Sales & Marketing team and create memorable guest experiences.

The role includes scheduling sales presentations, delivering exceptional service, qualifying owners and guests, and applying persuasive techniques to grow revenue while preserving guest loyalty. Availability to work varied shifts, weekends, and holidays is required.