In-House Marketing Coordinator - Highland Inn

Hyatt Hotels Corporation; California; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Uncapped earnings

Credit union membership

Tuition reimbursement

Counseling & family support

Growth and development opportunities

Job summary

Hyatt Vacation Ownership Highlands Inn in Carmel, CA is seeking an In-House Marketing Coordinator/Vacation Sales Concierge to support the Sales & Marketing team and create memorable guest experiences.

The role includes scheduling sales presentations, delivering exceptional service, qualifying owners and guests, and applying persuasive techniques to grow revenue while preserving guest loyalty. Availability to work varied shifts, weekends, and holidays is required.

Qualifications

• Motivated with sales or customer service experience.
• Ability to interact with guests in person or by phone.
• Flexible to work weekends and various shifts.

Responsibilities

• Schedules sales presentations and manages customer expectations.
• Provides high level of service to exceed sales and volume goals.
• Ensures guests meet eligibility and learn about products and services.
• Uses persuasive techniques to maximize revenue while maintaining loyalty.
• Welcomes guests, addresses needs, and interacts professionally.
• Contributes to team goals and follows company policies.

Job description

In-House Marketing Coordinator - Highland Inn

US - CA - Carmel

Posted: Oct 10, 2026

Summary

Are you looking for a place where meaningful moments are made together?

Our Hyatt Vacation Club at Highlands Inn location in Carmel, CA is looking for an In-House Marketing Coordinator/ Vacation Sales Concierge to join their Sales & Marketing team.

Schedule: Full-time/5 days per week, must be open to work weekends

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As an In-House Marketing Coordinator, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled:

• Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

As a Coordinator Marketing In House, a typical day will include:

Schedules sales presentations and manages customer expectations.

Provides the highest level of service to exceed budgeted sales presentations and volume production goals.

Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.

Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.

Guest Experience and Company Standards:

Welcome and greet guests; anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Coordinator Marketing In House:

Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.

Available to work various shifts, holidays, and weekends.

Concierge, and/or sales experience preferred.

Position may require background and drug screening, in accordance with state and local requirements.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Our family is always growing. Want to be in the know?