Vacation Rental Property Caretaker & Guest Relations

First Chair Destinations; Killington (VT); On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

PTO & Holidays

Job summary

First Chair Destinations in Vermont is hiring a Property Caretaker to support an assigned portfolio of vacation rental properties. You will manage owner and guest relations, maintenance, and housekeeping, while coordinating with a cross-functional team.

The role requires 30–40 hours per week with weekend availability; a monthly car allowance up to $100 is provided; frequent travel between worksites is expected.

Qualifications

• Experience in hotel, hospitality, vacation or similar industry is highly preferred.
• Minimum 1 year experience in housekeeping, maintenance or similar role.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Strong attention to detail.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.

Responsibilities

• Assists in the daily operations of the assigned portfolio of homes. Identify areas for improvement, assisting managers in process enhancements to drive efficiency and quality outcomes.
• Support the team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
• Conduct regular inspections prior to guest and owner arrivals.
• Works to resolve guest and homeowner concerns by responding to emails, calls and tickets. Partners with the management team on escalated issues.
• Partners and assists your Business Development Representative and management team when new units join the portfolio.
• Supports cross-functionally across the team as needed.
• Other duties as assigned because every day is different in hospitality!

Skills

Experience in hospitality

Housekeeping

Maintenance

Time management

Tech-savvy

Reliable transportation

Self-motivated

Clear communication

Job description

First Chair Destinations in Vermont is hiring a Property Caretaker to support an assigned portfolio of vacation rental properties. You will manage owner and guest relations, maintenance, and housekeeping, while coordinating with a cross-functional team.

The role requires 30–40 hours per week with weekend availability; a monthly car allowance up to $100 is provided; frequent travel between worksites is expected.