Vacation Rental Operations Specialist — Local Support & PTO

Better Talent; Surf City (NC); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid time off

Job summary

Carolina Coast Retreats in North Carolina is seeking an Operations Specialist to be the backbone of daily operations for vacation rental properties. You will connect guests, homeowners, vendors, and internal teams to ensure smooth communication and coordination across all properties.

This role suits someone who enjoys helping others succeed, keeps operations running smoothly, and builds positive relationships with stakeholders throughout the day.

Qualifications

• 1+ years minimum experience in vacation rentals, property management, or hospitality.
• Familiarity with property management or reservation systems.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable coordinating with multiple vendors and team members.
• Basic computer skills and ability to learn property management systems.
• Reliable transportation for property visits and field support.
• Flexibility and willingness to adapt to changing priorities, including urgent or last-minute needs.

Responsibilities

• Respond promptly to calls, emails, and messages from guests, homeowners, vendors, and team members.
• Create, review, update, bill, and close work orders.
• Dispatch maintenance technicians, vendors, and runners with clear instructions.
• Assist with office organization, stocking, and ordering supplies.
• Conduct property inspections before guest arrivals.
• Coordinate with housekeeping, pool/spa, and maintenance teams to keep operations on schedule.
• Support other areas of the business as needed, including emergency on-call rotation.

Skills

Vacation rentals

Property management

PMS familiarity

Organizational skills

Communication

Multitasking

Vendor coordination

Basic computer skills

Reliable transportation

Adaptability

Job description

Carolina Coast Retreats in North Carolina is seeking an Operations Specialist to be the backbone of daily operations for vacation rental properties. You will connect guests, homeowners, vendors, and internal teams to ensure smooth communication and coordination across all properties.

This role suits someone who enjoys helping others succeed, keeps operations running smoothly, and builds positive relationships with stakeholders throughout the day.