Guest & Property Operations Lead

Better Talent by Laveer & Co.; Surf City (NC); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid time off

Job summary

Carolina Coast Retreats in Surf City, NC, seeks an Operations Specialist to serve as the backbone of daily operations for vacation rentals. You will be the vital link between guests, homeowners, vendors, and internal teams, ensuring timely communication and coordinated workflows across properties.

You'll handle work orders, dispatch technicians, assist with office organization, and conduct property inspections before guest arrivals, keeping operations on schedule.

Qualifications

• 1+ years experience in vacation rentals, property management, or hospitality.
• Familiarity with property management or reservation systems.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer service experience.
• Comfortable coordinating with multiple vendors and team members.
• Basic computer skills and ability to learn property management systems.
• Reliable transportation for property visits and field support.
• Flexibility to adapt to changing priorities, including urgent or last-minute needs.

Responsibilities

• Respond promptly to calls, emails, and messages from guests, homeowners, vendors, and team members.
• Create, review, update, bill, and close work orders.
• Dispatch maintenance technicians, vendors, and runners with clear instructions.
• Assist with office organization, stocking, and ordering supplies.
• Conduct property inspections before guest arrivals.
• Coordinate with housekeeping, pool/spa, and maintenance teams to keep operations on schedule.
• Support other areas of the business as needed, including emergency on-call rotation.

Skills

Organizational skills

Time management

Communication

Customer service

Multitasking

Vendor coordination

Property management systems

Reservation systems

Tools

Property management systems

Reservation systems

Job description

Carolina Coast Retreats in Surf City, NC, seeks an Operations Specialist to serve as the backbone of daily operations for vacation rentals. You will be the vital link between guests, homeowners, vendors, and internal teams, ensuring timely communication and coordinated workflows across properties.

You'll handle work orders, dispatch technicians, assist with office organization, and conduct property inspections before guest arrivals, keeping operations on schedule.