Operations Manager (Short-Term Rental / Hospitality)

Huzzle; United States; À distance; USD 90 000 - 120 000; Plein temps

Résumé du poste

Huzzle is hiring a highly organized Operations Manager to oversee day-to-day operations for a portfolio of luxury short-term rental properties. This remote role requires ownership of operational performance, guest experience, and system improvements across multiple locations.

You will lead cleaners, maintenance, and vendors, manage guest communications, and develop SOPs while driving scalable solutions and KPI improvements. Flexible to work with international teams in a fast-paced environment.

Qualifications

• Experience in short-term rental, hospitality, or property management operations.
• Proven ability to oversee day-to-day operations across multiple properties.
• Strong written and verbal communication with guests and teams.
• Excellent problem-solving and decision-making under pressure.
• Highly organized with meticulous attention to detail.
• Ability to work independently and own responsibilities end-to-end.
• Familiarity with PMS platforms, such as Guesty.
• Experience using collaboration tools like Slack/Notion/Asana.
• Exposure to dynamic pricing tools like PriceLabs.
• Knowledge of revenue management concepts in hospitality.

Responsabilités

• Manage daily operations across a portfolio of short-term rental properties.
• Oversee cleaners, maintenance staff, and third-party vendors.
• Handle guest communication with rapid response times (<5 minutes during active hours).
• Resolve guest issues while maintaining high service standards.
• Coordinate turnovers, inspections, and readiness of properties.
• Develop and improve SOPs and operational systems.
• Monitor KPIs including guest satisfaction (target 4.8+).
• Identify inefficiencies and implement scalable solutions.
• Ensure properties stay operational and guest-ready at all times.

Connaissances

Written communication

Verbal communication

Problem-solving under pressure

Detailed oriented

Independent ownership

Multi-property management

Revenue management basics

Outils

Guesty

Slack

WhatsApp

Notion

Asana

PriceLabs

Description du poste

About Huzzle

At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.

About the Company

Luxury short-term rental and hospitality company operating across the United States. They specialize in managing high-end vacation homes and delivering concierge-level guest experiences for both travelers and property owners.

With a strong operational foundation and an expanding portfolio in premium markets such as coastal California, Florida, and Arizona, the company is now scaling its internal team to support continued growth and operational excellence.

Job Type: Full-time

Location: Remote (Global)

Timezone: US (Flexible)

Job Summary

We are hiring a highly organized and proactive Operations Manager with experience in short-term rentals or hospitality to oversee day-to-day operations across a portfolio of luxury properties.

This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment and takes full ownership of operational performance, guest experience, and system improvements.

Key Responsibilities

• Manage daily operations across multiple short-term rental properties
• Oversee cleaners, maintenance staff, and third-party vendors
• Handle guest communication, ensuring rapid response times (<5 minutes during active hours)
• Resolve guest issues efficiently while maintaining a high standard of service
• Coordinate property turnovers, inspections, and readiness
• Develop, document, and improve SOPs and operational systems
• Monitor and optimize operational KPIs including guest satisfaction (target: 4.8+ rating)
• Identify inefficiencies and implement scalable solutions
• Ensure all properties remain fully operational and guest-ready at all times
• Proven experience in short-term rental, hospitality, or property management operations
• Strong written and verbal communication skills
• Excellent problem-solving ability under pressure
• Highly organized with strong attention to detail
• Ability to work independently and take full ownership of responsibilities
• Experience managing multiple properties simultaneously
• Familiarity with PMS platforms (e.g., Guesty)
• Experience with tools such as Slack, WhatsApp, Notion, or Asana
• Exposure to dynamic pricing tools (e.g., PriceLabs)
• Experience building SOPs and operational systems
• Basic understanding of revenue management in hospitality

Fully Remote: Work from anywhere in South Africa, Philippines, Pakistan, Mexico or Colombia with international teams

Career Growth: Join companies in SaaS, MarTech, and B2B services

Peer Community: Connect with high-performing sales professionals in our network

Ongoing Support: Receive guidance from Huzzle before and after placement

Competitive salary