Vacation Rental Maintenance Coordinator

GOEBEL FIXTURE COMPANY; Nags Head (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid PTO

401k match

Sign-on bonus

Job summary

Village Realty is seeking a Maintenance Administrator to coordinate maintenance work orders, liaise with vendors and in-house technicians, and keep homeowners and staff updated on issue resolutions across their vacation rental portfolio.

This non-remote, office-based role in Nags Head requires strong organization, communication, and customer service skills, plus experience with maintenance management systems and basic building systems.

Qualifications

• High school diploma or equivalent; associate degree or vocational training preferred.
• 2+ years of experience in property maintenance coordination, facilities administration, or related field.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office and experience with maintenance management or property management systems (e.g., Track, Breezeway).
• Familiarity with basic building systems (HVAC, plumbing, electrical) helpful.
• Ability to work in a fast-paced environment, especially during peak rental seasons.

Responsibilities

• Receive, prioritize, and dispatch maintenance requests from guests, homeowners, and internal staff.
• Schedule and coordinate in-house maintenance technicians and external vendors.
• Monitor the status of work orders to ensure completion within deadlines.
• Communicate professionally with homeowners about repairs, costs, and updates.
• Communicate professionally with vacationers and company staff about repairs and updates.
• Maintain accurate records in property management and maintenance software systems.
• Assist with invoice review, coding, and processing.
• Follow up on preventative maintenance schedules and compliance.
• Support seasonal maintenance planning and off-season repair projects.
• Ensure all work complies with company standards and local regulations.
• Participate in after-hours or on-call rotation as needed.

Skills

Coordination

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Associate degree or vocational training preferred

Tools

Microsoft Office

Maintenance management software

Job description

Village Realty is seeking a Maintenance Administrator to coordinate maintenance work orders, liaise with vendors and in-house technicians, and keep homeowners and staff updated on issue resolutions across their vacation rental portfolio.

This non-remote, office-based role in Nags Head requires strong organization, communication, and customer service skills, plus experience with maintenance management systems and basic building systems.