Field Property Manager — Homeowner Experience Lead

Avari Management; Sunriver (OR); Ibrido; USD 51.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical and prescription coverage

Dental and vision insurance

401(k) with company match

Flexible Spending Accounts

Short-Term Disability

Life insurance

Company-provided cell phone

Descrizione del lavoro

Avari Management invites applications for a hands-on Property Manager focused on field operations in Sunriver, OR. You will own the homeowner experience, lead inspections, and drive operational excellence across a 40-80 unit portfolio.

The role emphasizes strong relationship management, proactive issue resolution, and cross-functional collaboration with Revenue, Marketing, Finance, Onboarding, Compliance, and Maintenance teams. A flexible schedule and active field work are essential.

Competenze

• 3-5 years experience in property management, hospitality, or portfolio-based client management
• Technical computer skills required on all forms of hardware - laptops, cell phones, tablets
• Dependable, self-motivated, and able to work independently while contributing to a collaborative team environment.
• Ability to be highly organized while multi-tasking
• Comfort discussing money, performance, and tradeoffs with homeowners
• Strong operational judgment and follow-through
• High emotional intelligence and accountability mindset
• Comfortable operating in a fast-moving environment where structure is still being built

Mansioni

• Serve as the dedicated single point of contact for all homeowner inquiries, concerns, and requests
• Build trusted, long-term relationships rooted in transparency, follow-through, and credibility
• Proactively anticipate risks related to performance, condition, or satisfaction and address them before escalation
• Conduct regular proactive check-ins with homeowners
• Deliver difficult conversations with clarity, empathy, and solutions
• Discuss property performance, revenue drivers, and market dynamics with homeowners
• Guide homeowners on pricing strategy, marketing optimization, and improvement investments
• Maintain detailed homeowner history, preferences, and risk indicators in CRM
• Identify at-risk homeowners and execute retention plans
• Serve as the homeowner advocate in internal discussions and decision-making
• Own day-to-day operational performance for a portfolio averaging 40-80 units
• Ensure properties meet brand, cleanliness, maintenance, and readiness standards
• Conduct and review inspections; address recurring issues through permanent solutions
• Monitor property condition trends and recommend preventative maintenance
• Coordinate with POD and/or third parties to resolve issues efficiently
• Own work order outcomes, not just submission or tracking
• Make day-to-day decisions independently
• Monitor and actively manage operational cost per property
• Own inspection strategy and cadence for the assigned portfolio
• Independently schedule and prioritize inspections based on various criteria
• Ensure each property is inspected regularly
• Document inspection findings, trends, and follow-up actions clearly
• Escalate systemic issues for process improvement
• Review guest feedback and address property-specific issues at the root cause
• Ensure compliance with local regulations, HOA requirements, and brand standards
• Partner with Revenue, Marketing, Finance, Onboarding, Compliance, and Maintenance teams
• Translate internal recommendations into clear homeowner actions and decisions
• Submit requests following established protocols
• Track open items through resolution
• Provide feedback to teams on process gaps and improvement opportunities
• Demonstrate working knowledge of revenue management principles
• Confidently communicate pricing and performance decisions to homeowners
• Lead homeowner relationship onboarding with onboarding and sales teams
• Set expectations around communication cadence, standards, and decision-making
• Manage property offboarding with professionalism and feedback capture

Conoscenze

Property management experience

Strong organizational skills

Excellent communication

Tech-savvy CRM usage

Problem-solving

Strumenti

CRM software

Descrizione del lavoro

Avari Management invites applications for a hands-on Property Manager focused on field operations in Sunriver, OR. You will own the homeowner experience, lead inspections, and drive operational excellence across a 40-80 unit portfolio.

The role emphasizes strong relationship management, proactive issue resolution, and cross-functional collaboration with Revenue, Marketing, Finance, Onboarding, Compliance, and Maintenance teams. A flexible schedule and active field work are essential.