Vacation Ownership Preview Specialist

HV Global Group Inc; San Marcos (TX); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Career development

Work-life balance

Job summary

Hyatt Vacation Ownership is seeking a courteous call-center associate to contact potential owners by phone, schedule preview package reservations, and explain eligibility requirements. You will address questions about destinations and services while maintaining a positive and professional demeanor.

Responsibilities include checking availability, suggesting alternatives, promoting upgrades, and resolving guest questions.

Qualifications

• Experience in call-center or sales environments preferred.
• Strong communication and active listening skills required.
• Ability to maintain a polite, enthusiastic demeanor while handling inquiries.

Responsibilities

• Make outbound calls to schedule preview package reservations.
• Explain requirements for attending a vacation ownership sales presentation.
• Address questions about destinations, resorts, and services.
• Check availability and suggest alternatives; promote upgrades and extra nights.
• Overcome objections and drive reservations while maintaining professionalism.
• Coordinate with call center staff or departments as needed.

Skills

Sales skills

Customer service

Communication

Objection handling

Telephone etiquette

Job description

Hyatt Vacation Ownership is seeking a courteous call-center associate to contact potential owners by phone, schedule preview package reservations, and explain eligibility requirements. You will address questions about destinations and services while maintaining a positive and professional demeanor.

Responsibilities include checking availability, suggesting alternatives, promoting upgrades, and resolving guest questions.