V2500 E5 Aftermarket Services Sr. Manager (Onsite)

Pratt & Whitney; East Hartford (CT); On-site; USD 132,000 - 252,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Flexible schedules

Paid time off

Job summary

Pratt & Whitney, a leader in aerospace propulsion, seeks a Sr. Manager to enable and mature the V2500 E5 aftermarket ecosystem. You will drive MRO readiness, support technical publications, digital tooling, and customer integration, while serving as the Digital Technologies Integration Lead for the program.

This role focuses on improving efficiency and customer satisfaction through DT tools. You will collaborate across engineering, publications, MRO partners, and digital teams to deliver

Qualifications

• Experience in aerospace aftermarket, MRO, technical publications, or EIS roles.
• Experience in program management and cross-functional coordination to support work with customers, suppliers, and internal teams.

Responsibilities

• Lead the maturation of the V2500 E5 aftermarket strategy and supporting processes.
• Strengthen and evolve the MRO network relationship, processes, and capability development.
• Drive technical publication readiness, including IETP, eMMP, repair reintegration, and associated digital deliverables.
• Partner across engineering, publications, MRO partners, and digital teams to ensure integrated and timely aftermarket readiness.
• Engage with Ground Support Equipment Suppliers to ensure customer inquiries are addressed.
• Support shop visits to MTU-C, including activities like workscopes and invoice summaries, as needed.
• Provide support for ECM (Engineering Change Management) processing for the V2500 program.
• Serve as the Digital Technologies (DT) integration lead for the V2500 E5 program, driving alignment with internal and external stakeholders.
• Support the development and deployment of digital tools that enable customer interaction with aftermarket products and services.
• Identify opportunities to enhance customer logistics and streamline internal processes through the development and implementation of DT tools.
• Collaborate with DT teams to ensure the timely rollout and adoption of digital solutions for the E5 program.
• Drive the development and adoption of tools and technologies that improve operational efficiency and customer support.
• Evaluate and implement process improvements leveraging data analytics and digital platforms to enhance program performance.

Skills

Aerospace aftermarket

MRO

Technical publications

EIS roles

Program management

Cross-functional coordination

Digital Technologies

Operational excellence systems

Education

Bachelor's or advanced degree in engineering/business/related field

Tools

DT tools

Job description

Location

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Date Posted

2026-09-08

Country

United States of America

Location

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Position Role Type

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type

None/Not Required

Security Clearance Status

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

The V2500 E5 Services Sr. Manager is responsible for enabling, maturing, and sustaining the V2500 E5 aftermarket ecosystem. This role supports the development of MRO readiness, technical publications, digital tooling, customer integration, and end-to-end entry into service execution. The individual will also serve as the Digital Technologies (DT) Integration Lead for the V2500 E5 program, driving process improvements, customer logistics enhancements, and efficiencies through DT tools and solutions.

What You Will Do

Aftermarket Development & Maturity

• Lead the maturation of the V2500 E5 aftermarket strategy and supporting processes.
• Strengthen and evolve the MRO network relationship, processes, and capability development.
• Drive technical publication readiness, including IETP, eMMP, repair reintegration, and associated digital deliverables.
• Partner across engineering, publications, MRO partners, and digital teams to ensure integrated and timely aftermarket readiness.
• Engage with Ground Support Equipment Suppliers to ensure customer inquiries are addressed.
• Support shop visits to MTU-C, including activities like workscopes and invoice summaries, as needed.
• Provide support for ECM (Engineering Change Management) processing for the V2500 program.

Digital Technologies Integration Lead Responsibilities

• Serve as the Digital Technologies (DT) integration lead for the V2500 E5 program, driving alignment with internal and external stakeholders.
• Support the development and deployment of digital tools that enable customer interaction with aftermarket products and services.
• Identify opportunities to enhance customer logistics and streamline internal processes through the development and implementation of DT tools.
• Collaborate with DT teams to ensure the timely rollout and adoption of digital solutions for the E5 program.
• Drive the development and adoption of tools and technologies that improve operational efficiency and customer support.
• Evaluate and implement process improvements leveraging data analytics and digital platforms to enhance program performance.

Qualifications You Must Have

• Bachelor’s degree and 10 years of experience: Or Advanced degree and 7 years of experience to include the following:
• Experience in aerospace aftermarket, MRO, technical publications, or EIS roles.
• Prior work in program management and cross-functional coordination to support work with customers, suppliers, and internal teams in a highly dynamic environment.
• Familiarity with Digital Technologies implementation and operational excellence systems.

Qualifications We Prefer

• Degree in engineering, business, or a related field
• Customer focused communication and relationship management stills
• Continuous improvement mindset and experience influencing without authority
• Experience exercising a high level of Technical and business acumen
• Organizational and prioritization skills for the purpose of delivering excellence within a dynamic work environment.
• Ability to work well within a small team and with limited resources

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite

Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms