V2 Lounge Supervisor

Concord Hospitality Brand; Raleigh (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Training and career advancement

Job summary

Concord Hospitality in Raleigh, NC, is seeking a Lounge Supervisor to lead the lounge and room service operations, ensuring guest experiences meet our standards and daily service runs smoothly. You will train staff, enforce service standards, manage floor coverage, and collaborate with kitchen and dining teams to deliver seamless hospitality.

The role requires strong leadership, communication, and the ability to work nights, weekends and holidays, with a commitment to safety and Concord's

Qualifications

• Supervisory experience in food and beverage or hospitality.
• Strong leadership and training skills with a focus on guest service.
• Excellent communication and organizational abilities.
• Ability to work varied shifts, including nights, weekends and holidays.
• Commitment to safety, sanitation and Concord standards.

Responsibilities

• Open and close shifts according to the manager’s checklist.
• Train, maintain, and enforce service standards using menus and materials.
• Maintain a safe and sanitary work environment; report unsafe conditions.
• Ensure room service is fully staffed and able to handle business volume.
• Be on the floor during meal periods to ensure coverage and guest satisfaction.
• Conduct daily taste panels and menu classes for staff.
• Monitor staffing hours and overtime to align with sales goals.
• Support party bookings and hospitality suite service.
• Assist with service, seating, and kitchen communication.
• Ensure side work is completed daily and stations reset before shift end.
• Manage repair and maintenance needs through work orders.

Skills

Leadership

Training

Guest service

Communication

Organization

Job description

As a Lounge Supervisor at Concord Hospitality, you will lead the lounge and room service operations to ensure exceptional guest experiences, smooth daily service, and adherence to company standards. Your leadership, organizational skills, and commitment to quality will support both team success and guest satisfaction.

Responsibilities:

• Open and close shifts in accordance with manager’s checklist.
• Train, maintain, and enforce all service standards using menus and reference materials.
• Maintain a safe and sanitary work environment; report unsafe conditions to management.
• Ensure room service is fully staffed and able to handle business volume; assist as needed.
• Be present on the floor during meal periods to ensure adequate coverage and guest satisfaction.
• Conduct daily taste panels and menu classes for restaurant and room service staff.
• Monitor staffing hours and overtime to align with sales and profitability goals.
• Implement and follow through on restaurant party bookings and hospitality suite service.
• Support guest satisfaction by assisting with service, seating, and communication with the kitchen.
• Ensure side work is completed daily and stations are reset to standard before shift end.
• Manage repair and maintenance needs through work orders.

Qualifications:

• Prior supervisory experience in food and beverage or hospitality preferred.
• Strong leadership and training skills with a focus on guest service.
• Excellent communication and organizational abilities.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Commitment to safety, sanitation, and Concord service standards.

Benefits (Full-Time Associates Only):

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.

We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We support diversity and inclusion through our mission to be a Great Place to Work for All.