V2 Lounge Supervisor

Hyatt Hotels Corporation; Raleigh, Northern (NC, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted hotel rates

Job summary

Concord Hospitality operates Hyatt House Raleigh Downtown locations and is seeking a Lounge Supervisor to lead lounge and room service operations, ensuring guest satisfaction and adherence to standards.

Responsibilities include staffing, training, safety, and coordinating with the kitchen and service teams to maintain smooth daily operations and high-quality guest experiences.

Qualifications

• Prior supervisory experience in food and beverage or hospitality preferred.
• Strong leadership and training skills with a focus on guest service.
• Excellent communication and organizational abilities.

Responsibilities

• Open and close shifts in accordance with manager's checklist.
• Train, maintain, and enforce all service standards using menus and reference materials.
• Maintain a safe and sanitary work environment; report unsafe conditions to management.
• Ensure room service is fully staffed and able to handle business volume; assist as needed.
• Be present on the floor during meal periods to ensure adequate coverage and guest satisfaction.
• Conduct daily taste panels and menu classes for restaurant and room service staff.
• Monitor staffing hours and overtime to align with sales and profitability goals.
• Implement and follow through on restaurant party bookings and hospitality suite service.
• Support guest satisfaction by assisting with service, seating, and communication with the kitchen.
• Ensure side work is completed daily and stations are reset to standard before shift end.
• Manage repair and maintenance needs through work orders.

Skills

Supervisory experience

Leadership

Communication skills

Organizational skills

Flexible shifts

Job description

Description

Hyatt House Raleigh Downtown / Seaboard Station

As a Lounge Supervisor at Concord Hospitality, you will lead the lounge and room service operations to ensure exceptional guest experiences, smooth daily service, and adherence to company standards. Your leadership, organizational skills, and commitment to quality will support both team success and guest satisfaction.

Responsibilities:

• Open and close shifts in accordance with manager's checklist.
• Train, maintain, and enforce all service standards using menus and reference materials.
• Maintain a safe and sanitary work environment; report unsafe conditions to management.
• Ensure room service is fully staffed and able to handle business volume; assist as needed.
• Be present on the floor during meal periods to ensure adequate coverage and guest satisfaction.
• Conduct daily taste panels and menu classes for restaurant and room service staff.
• Monitor staffing hours and overtime to align with sales and profitability goals.
• Implement and follow through on restaurant party bookings and hospitality suite service.
• Support guest satisfaction by assisting with service, seating, and communication with the kitchen.
• Ensure side work is completed daily and stations are reset to standard before shift end.
• Manage repair and maintenance needs through work orders.

Qualifications:

• Prior supervisory experience in food and beverage or hospitality preferred.
• Strong leadership and training skills with a focus on guest service.
• Excellent communication and organizational abilities.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Commitment to safety, sanitation, and Concord service standards.

Benefits (Full-Time Associates Only):

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our associate first culture supports and inspires personal development both within the workplace and beyond.

We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones - Quality, Integrity, Community, Profitability, and FUN! - our associates proudly cheer:

We Are Concord!

We support diversity and inclusion through our mission to be a Great Place to Work for All.

Equal Opportunity Employer

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.