Lounge Supervisor

Tapestry Conshohocken; Wilson (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

Disability insurance

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality is seeking a Lounge Supervisor to oversee our lounge operations on-site. This full-time position requires strong guest service, staff leadership, and the ability to manage shift coverage and service standards across restaurant and room service.

You will lead training, monitor safety and sanitation, and ensure guest satisfaction through efficient operations and proactive communication with kitchen and management. Competitive benefits accompany the role.

Qualifications

• Experience supervising lounge or restaurant staff.
• Strong guest service and communication skills.
• Ability to open/close shifts and manage floor coverage.
• Ensure adherence to safety and sanitation standards.
• Provide training and coaching to team members.

Responsibilities

• Carry out management requests within capability.
• Open and close shift per manager’s checklist.
• Train and enforce service standards using menus and reference materials.
• Maintain safe and sanitary work environment; report unsafe conditions.
• Ensure room service is staffed to handle volume; assist as needed.
• Be on the floor during meal periods; ensure coverage.
• Conduct taste panels and menu classes daily for restaurant and room service.
• Monitor hours and overtime related to sales and profits.
• Teach empowerment principles for guest satisfaction.
• Attend associate meetings and training seminars.
• Communicate bookings of restaurant parties and room service suites to managers.
• Gather tools for shifts (schedules, floor plan, reservations).
• Assist guests with service, seating, and kitchen communication; greet all guests.
• Ensure side work, station resets, and first-class SOP adherence.
• Manage repair and maintenance via work orders.

Skills

Staff supervision

Guest service excellence

Shift scheduling

Training and development

Tools

POS systems

Cash handling

Job description

• On-site
• Restaurant
• Full-Time
• Requisition #: LOUNG063653

Description

We are hiring a Lounge Supervisor!

Responsibilities:

• Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.
• Open and close shift in accordance with manager’s checklist.
• Train, maintain and enforce all service standards using record, menus, and appropriate reference material.
• Maintain a safe and sanitary work environment for all associates and guests. Reports unsafe conditions to manager.
• Ensure room service is fully staffed and able to handle volume of business; periodically check and assist when necessary.
• Be on the floor during all meal periods and ensure adequate coverage.
• Conduct taste panels and menu classes on a daily basis for restaurant and room service.
• Monitor hours, staffing overtime on a daily basis for restaurant, room service, bartenders, as it relates to sales and profits.
• Understand and teach empowerment principles to ensure guest satisfaction.
• Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Concord’s guarantee of fair treatment.
• Attend and participate in Restaurant associate meetings and periodic training seminars.
• Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to all managers.
• Gather and implement all proper tools for running shifts (schedules, floor plan, res. checks).
• During shifts, ensure that guests are satisfied by assisting with service, seating, and communication with kitchen and by striving to speak to all guests.
• Ensure all side work is done on a daily basis, cleans and resets station before end of shifts, and all details are attended to in a first-class manner to SOP.
• Manage an effective repair and maintenance program through the use of work orders.

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.