V1BE Mobile Customer Service Representative

Primis-Bank; Williamsburg (VA); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Primis-Bank in the Williamsburg area is seeking a V1BE Mobile Customer Service Representative to perform on-site banking transactions, pickups, and deliveries with strong customer service. The role requires autonomous work, reliable attendance, and proficient use of the V1BE app to fulfill customer needs at various locations.

The position is full-time with hybrid work arrangements, offering the chance to engage with customers directly while upholding safety and compliance standards across

Qualifications

• High School diploma or equivalent is required.
• Previous delivery, security experience, or Military background preferred.
• Leadership experience in a retail environment preferred.

Responsibilities

• Provide exceptional customer service during time sensitive pickups and deliveries at customer-specified locations.
• Demonstrate proficiency with the V1BE application to support customer needs and efficiently manage service requests.
• Work autonomously, using technology and communication tools effectively.
• Collaborate with the V1BE Fulfillment Lead and market center personnel to ensure smooth transaction completions.
• Securely transport transactions, maintaining vigilance and adhering to safety protocols.
• Maintain regular, reliable attendance.

Skills

Independent work in region

Confidentiality

GPS navigation

Driver's license

Car insurance

Education

High School diploma or equivalent

Job description

V1BE Mobile Customer Service Representative

Job Category: Retail Banking

Requisition Number: V1BEM003143

• Posted : September 11, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

• Pay or shift range: $20 USD to $26 USD The listed pay range represents a good faith estimate of the compensation for this position. Final compensation offers are determined based on a variety of factors, including but not limited to the candidate’s skills, experience, geographic location, qualifications, and other job-related considerations.

Description

Position Summary

The V1BE Mobile Customer Service Representative (CSR) provides a range of banking transactions, including cash, checks, debit cards, notary services, and more, directly to our customers at their specified locations while providing outstanding customer service.

Essential Functions

• Provide exceptional customer service during time sensitive pickups and deliveries at customer-specified locations.
• Demonstrate proficiency with the V1BE application to support customer needs and efficiently manage service requests.
• Work autonomously, employing technology and communication tools effectively.
• Collaborate with the V1BE Fulfillment Lead and market center personnel to ensure smooth transaction completions.
• Securely transport transactions, maintaining vigilance and adhering to established safety protocols.
• Regular, reliable and predictable attendance.

Marginal Functions

• Contribute to team success by meeting key performance metrics, with opportunities to participate in bank incentive programs.
• Encourage customer engagement by sharing knowledge of bank services, emphasizing the importance of banking expertise.
• Manage and maintain the company vehicle, including regular service check-ups, and submit mileage/fuel receipts for reimbursement.
• Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices.
• All other duties as assigned.

Minimum Educational & Experience Requirements

• High School diploma or equivalent.
• Previous delivery, security experience, or Military background (Preferred)
• Leadership experience in a retail environment (Preferred)

Minimum Skill Requirements

• The ability to work independently in an assigned region using a company vehicle.
• Maintain confidentiality, safety awareness, and adhere to established safety protocols.
• Proficiently utilize a GPS system for navigation.
• Maintain a valid driver’s license with a satisfactory driving record.
• Maintain an active car insurance policy.

Physical Demands

In terms of an 8-hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66% and “continuous” equals 67% to 100%. However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position, if the accommodation does not impose an undue hardship that would require significant difficulty or expense.

• Continuous communication: verbal and written, in-person, phone and electronic
• Ability to lift and carry up to 50 pounds.
• Ability to traverse stairs and navigate office buildings as well as residential neighborhoods.
• Remain alert and prepared at all times.
• Continuous travel in a motor vehicle
• Frequent office/market center environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.