UX & Tech Communications Intern

Dorman Products; Colmar (PA); On-site; USD 28,000 - 40,000; Full time

Job summary

Dorman Products is seeking an IT User Experience & Technology Communications Intern to help craft contributor-facing communications and training materials for our office technology suite, including conference room systems and Teams Rooms.

You will develop quick-start guides, FAQs, videos, and onboarding content while collaborating with End User Services, Technical Services, Facilities, and project teams to enhance the contributor experience.

Qualifications

• Strong written and verbal communication skills.
• Interest in technology and user experience.
• Ability to explain technical concepts in a simple, user-friendly manner.
• Creative and detail-oriented with strong organizational skills.
• Comfortable working with both technical and non-technical audiences.
• Strong interpersonal and collaboration skills.
• Self-motivated with a willingness to learn new technologies.
• Experience creating presentations, videos, graphics, or communication materials is a plus.
• Familiarity with Microsoft 365 applications preferred.

Responsibilities

• Assist in developing contributor-facing communication plans.
• Create technology adoption materials, quick-start guides, FAQs, videos, and training content.
• Develop "How To" documentation for conference room technologies, Microsoft Teams Rooms, desk phones and telephony, printing and scanning, wireless connectivity, and collaboration tools.
• Support creation of digital signage, intranet content, newsletters, and awareness campaigns.
• Help build onboarding materials for new contributors joining the office.
• Participate in user testing and feedback collection to improve workplace technology experiences.
• Conduct surveys and gather contributor feedback regarding technology usability and satisfaction.
• Assist with conference room readiness reviews and technology demonstrations.
• Partner with IT support teams to identify recurring user questions and develop self-service resources.
• Create engaging content using PowerPoint, SharePoint, Teams, and Microsoft 365 tools.
• Assist in planning and supporting open house events, technology showcases, and contributor training sessions.
• Support the development of technology standards, documentation, and knowledge management content.
• Serve as a contributor advocate by helping identify opportunities to improve the overall workplace technology experience.
• Other duties as assigned.

Skills

Communication skills

Tech interest

Explain concepts clearly

Organizational skills

Interpersonal skills

Team collaboration

Self-motivated learner

Presentation content creation

MS 365 familiarity

Education

Bachelor's degree in IT/CS/Communications/UX

Sophomore year completed preferred

Tools

Microsoft 365

PowerPoint

SharePoint

Teams

Job description

Dorman Products is seeking an IT User Experience & Technology Communications Intern to help craft contributor-facing communications and training materials for our office technology suite, including conference room systems and Teams Rooms.

You will develop quick-start guides, FAQs, videos, and onboarding content while collaborating with End User Services, Technical Services, Facilities, and project teams to enhance the contributor experience.