IT User Experience and Technology Communications Intern

Dorman Products; Colmar (PA); On-site; USD 28,000 - 40,000; Full time

Job summary

Dorman Products is seeking an IT User Experience & Technology Communications Intern to help craft contributor-facing communications and training materials for our office technology suite, including conference room systems and Teams Rooms.

You will develop quick-start guides, FAQs, videos, and onboarding content while collaborating with End User Services, Technical Services, Facilities, and project teams to enhance the contributor experience.

Qualifications

• Strong written and verbal communication skills.
• Interest in technology and user experience.
• Ability to explain technical concepts in a simple, user-friendly manner.
• Creative and detail-oriented with strong organizational skills.
• Comfortable working with both technical and non-technical audiences.
• Strong interpersonal and collaboration skills.
• Self-motivated with a willingness to learn new technologies.
• Experience creating presentations, videos, graphics, or communication materials is a plus.
• Familiarity with Microsoft 365 applications preferred.

Responsibilities

• Assist in developing contributor-facing communication plans.
• Create technology adoption materials, quick-start guides, FAQs, videos, and training content.
• Develop "How To" documentation for conference room technologies, Microsoft Teams Rooms, desk phones and telephony, printing and scanning, wireless connectivity, and collaboration tools.
• Support creation of digital signage, intranet content, newsletters, and awareness campaigns.
• Help build onboarding materials for new contributors joining the office.
• Participate in user testing and feedback collection to improve workplace technology experiences.
• Conduct surveys and gather contributor feedback regarding technology usability and satisfaction.
• Assist with conference room readiness reviews and technology demonstrations.
• Partner with IT support teams to identify recurring user questions and develop self-service resources.
• Create engaging content using PowerPoint, SharePoint, Teams, and Microsoft 365 tools.
• Assist in planning and supporting open house events, technology showcases, and contributor training sessions.
• Support the development of technology standards, documentation, and knowledge management content.
• Serve as a contributor advocate by helping identify opportunities to improve the overall workplace technology experience.
• Other duties as assigned.

Skills

Communication skills

Tech interest

Explain concepts clearly

Organizational skills

Interpersonal skills

Team collaboration

Self-motivated learner

Presentation content creation

MS 365 familiarity

Education

Bachelor's degree in IT/CS/Communications/UX

Sophomore year completed preferred

Tools

Microsoft 365

PowerPoint

SharePoint

Teams

Job description

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, reaching a revenue of $2.13 billion in 2025.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

The IT User Experience & Technology Communications Intern role combines technology, communications, training, and user advocacy to ensure contributors have a positive experience when transitioning to and working within the new office environment. The intern will work closely with End User Services, Technical Services, Facilities, and project teams to develop contributor-facing communications, training materials, quick reference guides, digital content, and user education programs related to office technology. This includes conference room systems, Microsoft Teams Rooms, telephony, printing, networking, workplace collaboration tools, and other technologies that support the contributor experience. This position is ideal for a student interested in technology, communications, marketing, user experience (UX), employee experience, organizational change management, or technical training.

Primary Duties

• Assist in developing contributor-facing communication plans
• Create technology adoption materials, quick-start guides, FAQs, videos, and training content.
• Develop "How To" documentation for:
• Conference room technologies
• Microsoft Teams Rooms
• Desk phones and telephony solutions
• Printing and scanning services
• Wireless connectivity
• Collaboration tools and workplace technologies
• Support creation of digital signage, intranet content, newsletters, and awareness campaigns.
• Help build onboarding materials for new contributors joining the office.
• Participate in user testing and feedback collection to improve workplace technology experiences.
• Conduct surveys and gather contributor feedback regarding technology usability and satisfaction.
• Assist with conference room readiness reviews and technology demonstrations.
• Partner with IT support teams to identify recurring user questions and develop self-service resources.
• Create engaging content using PowerPoint, SharePoint, Teams, and Microsoft 365 tools.
• Assist in planning and supporting open house events, technology showcases, and contributor training sessions.
• Support the development of technology standards, documentation, and knowledge management content.
• Serve as a contributor advocate by helping identify opportunities to improve the overall workplace technology experience.
• Other duties as assigned.

Qualifications

• Strong written and verbal communication skills.
• Interest in technology and user experience.
• Ability to explain technical concepts in a simple, user-friendly manner.
• Creative and detail-oriented with strong organizational skills.
• Comfortable working with both technical and non-technical audiences.
• Strong interpersonal and collaboration skills.
• Self-motivated with a willingness to learn new technologies.
• Experience creating presentations, videos, graphics, or communication materials is a plus.
• Familiarity with Microsoft 365 applications preferred.

Education / Experience

• Currently pursuing a Bachelor's degree in, Information Technology, Computer Science, Communications, Marketing, User Experience (UX), Business Administration, Organizational Development or a Related field
• Completion of sophomore year preferred.
• Experience using Microsoft Office applications including Word, PowerPoint, Excel, and Teams.
• Experience creating communications, training materials, social media content, videos, or presentations is highly desirable.

What the Intern Will Learn

Through This Internship, The Candidate Will Gain Exposure To

• User Experience (UX), Employee Experience, and technology adoption initiatives
• Organizational Change Management, corporate communications, and enterprise IT training programs
• Microsoft 365 technologies, collaboration platforms, and workplace technology solutions
• Technical writing, documentation, and End User Services operations
• Project Romeo and Headquarters technology deployment activities

The US base rate for this full-time position is $25/hr. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.DormanProducts.com