UX Researcher II: AI-Driven Insights & Strategy

Cox; Atlanta (GA); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Parental leave

Paid time off

Paid holidays

Job summary

Cox is seeking a User Researcher II in Atlanta to independently plan and execute mixed-methods studies across a product area. You will conduct interviews, usability tests, surveys, and journey mapping, and manage research logistics end-to-end.

You will analyze qualitative and quantitative data, synthesize insights, and present actionable recommendations to designers and PMs. Some travel may be required; you will use AI tools to accelerate analysis and ensure high-quality reuse of insights.

Qualifications

• Bachelor's degree with 2 years' related experience (or master's with up to 2 years)
• Experience with interviews, usability testing, surveys, and task analysis
• Strong analysis of qualitative and quantitative data
• Experience with remote research tools and survey platforms (UserTesting, Qualtrics, Figma, SharePoint)
• Ability to independently manage research projects and logistics
• Excellent cross-functional collaboration & communication
• Experience distilling complex findings into clear narratives
• Experience developing personas, journey maps, and workflows
• Familiarity with analytics tools or interpreting behavioral data
• Demonstrated use of AI tools for synthesis and insight acceleration
• 2-4 years of applied UX research experience

Responsibilities

• Define research plans with goals, hypotheses, method rationale, sampling strategy, recruitment approach, and timelines.
• Conduct interviews, usability tests, concept and desirability evaluations, remote unmoderated tests, card sorts, tree tests, and structured surveys.
• Design and deploy surveys, analyze quantitative data, and interpret results.
• Map user tasks and workflows to identify friction, motivations, and opportunities.
• Develop personas and journey maps based on collected research.
• Recruit participants with Research Ops, ensuring diversity.
• Apply AI tools to cluster qualitative data and accelerate analysis.
• Synthesize insights into actionable recommendations for product and design.
• Create research readouts for cross-functional partners and collaborate with designers and PMs.
• Contribute to repository hygiene through tagging and past insights maintenance.
• Track research progress, risks, and dependencies in standard workflows.
• Support stakeholder alignment with evidence-based arguments.
• Conduct post-study evaluations to improve future research.

Skills

Interviews

Usability testing

Surveys

Task analysis

Journey mapping

Qualitative data analysis

Quantitative data analysis

Remote research tools

AI-assisted synthesis

Cross-functional collaboration

Communication skills

Managing research projects

Research Ops coordination

Education

Bachelor's degree in a related field

Master's degree preferred

2-4 years of applied UX research experience

Tools

UserTesting

Qualtrics

Figma

SharePoint

Job description

Cox is seeking a User Researcher II in Atlanta to independently plan and execute mixed-methods studies across a product area. You will conduct interviews, usability tests, surveys, and journey mapping, and manage research logistics end-to-end.

You will analyze qualitative and quantitative data, synthesize insights, and present actionable recommendations to designers and PMs. Some travel may be required; you will use AI tools to accelerate analysis and ensure high-quality reuse of insights.