UX Researcher II - Hybrid with AI-Driven Insights

Cox Enterprises; Atlanta (GA); On-site; USD 89,000 - 134,000; Full time

Benefits offered by this job

Flexible vacation with pay

Seven paid holidays

Wellness time off (up to 160 hours)

Bereavement leave

Job summary

Cox Automotive – USA is seeking a User Researcher II to independently plan and execute mixed-methods studies across a product area. You will conduct interviews, usability tests, surveys, and task analyses, delivering actionable insights to guide product and design choices.

You will manage research logistics, collaborate with designers and PMs, and apply AI tools to accelerate analysis while ensuring quality and compliance across Research Ops.

Qualifications

• Bachelor’s degree with 2+ years related experience or equivalent.
• Proficient in interviews, usability testing, surveys, and task analysis.
• Strong ability to analyze qualitative and quantitative data.
• Experience with remote research tools and survey platforms.
• Ability to manage research projects independently.
• Excellent cross-functional collaboration and communication.
• Experience developing personas, journey maps, and workflows.
• Familiarity with AI tools for synthesis and insight acceleration.
• Use of LLM tools to analyze behavior and prioritize opportunities.
• 2–4 years of applied UX research experience.

Responsibilities

• Define research plans with goals, hypotheses, sampling, recruitment, and timelines.
• Conduct interviews, usability tests, concept tests, remote tests, card sorts and surveys.
• Design and deploy surveys; analyze quantitative data and interpret results.
• Map user tasks and workflows to identify friction and opportunities.
• Develop personas and journey maps from research data.
• Recruit participants with Research Ops to ensure representation.
• Apply AI to cluster data and accelerate analysis.
• Synthesize insights into clear, actionable recommendations.
• Create readouts for cross‑functional partners and inform design decisions.
• Maintain repository hygiene by tagging and organizing insights.
• Track progress, risks, and dependencies in standard workflows.
• Support stakeholder alignment with evidence-based arguments.
• Conduct post‑study evaluations to improve future research.

Skills

Interviews

Usability testing

Surveys

Task analysis

Qualitative data analysis

Quantitative data analysis

Remote research

AI tools for synthesis

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree in a relevant field

Master’s degree preferred

Tools

UserTesting

Qualtrics

Figma

SharePoint

Job description

Cox Automotive – USA is seeking a User Researcher II to independently plan and execute mixed-methods studies across a product area. You will conduct interviews, usability tests, surveys, and task analyses, delivering actionable insights to guide product and design choices.

You will manage research logistics, collaborate with designers and PMs, and apply AI tools to accelerate analysis while ensuring quality and compliance across Research Ops.