UX Researcher - Clearance Required

LMI; Pittsburgh (Allegheny County); Remote; USD 120,000 - 150,000; Full time

Job summary

LMI is seeking a skilled UX Researcher to join an agile team supporting a DOD Army program. The role focuses on user-centered research, defining product futures, and translating insights into actionable requirements across devices.

You will develop personas, user stories, and journey maps, and guide design thinking processes with a government-facing audience. Experience with usability studies and cross-functional collaboration is essential.

Qualifications

• Bachelor’s degree in a human behavior related field or equivalent work experience.
• 5 years of experience in UI/UX research.
• Experience moderating usability studies and generating actionable insights.
• Experience facilitating groups including senior leaders.
• Ability to develop artifacts to support requirements documentation (journey maps, data flow diagrams, IA diagrams).

Responsibilities

• Plan and facilitate different research strategies with various types of users to gain insight into user needs.
• Work cross-functionally to establish research goals and employ research methodologies.
• Evaluate research findings and compile actionable insights to inform design and development.
• Communicate and advocate for research findings to government stakeholders and decision-makers.
• Communicate findings with UX design team to create intuitive user journeys across the application.
• Collaborate with system architects and data engineers to align requirements with user needs.

Skills

UX Research

Discovery interviews

User stories

Stakeholder communication

Design thinking

Education

Bachelor’s degree in human behavior

Tools

Jira

Confluence

Figma

Job description

Overview

LMI is seeking a talented UX Researcher to join our agile team developing software solutions to support a DOD Army program.

This position requires an active Secret clearance.

As a UX Researcher at LMI, your primary role will be to help define the future of the product, ensuring solutions are user-friendly and intuitive. You will develop research plans, conduct discovery interviews and observational research, and translate these findings into actionable insights. Your responsibilities will include creating personas, storyboards, user stories, and documenting business requirements optimized for various devices and interfaces. You will collaborate with a small, experienced cross-functional team to help communicate and advocate for our user’s needs.

In this role, you will guide government clients through design thinking processes, incorporating human-centered and design thinking methods to solve end-to-end digital employee experience challenges.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors, helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

• Work cross-functionally to establish research goals and employ various research methodologies to answer research questions.


• Plan and facilitate different research strategies with various types of users to gain further insight into our user’s needs.


• Evaluate research findings and compile them into actionable insights to inform design and development processes.


• Communicate and advocate for research findings with government stakeholders and decision-makers in compelling ways using a variety of visual mediums.


• Formulate system requirements and solutions or identify enhancements to existing systems; define requirements and specifications.


• Communicate research findings with UX design team to help create seamless and intuitive user journeys throughout various sections in the application.


• Work collaboratively with system architects and data engineers to ensure system requirements and user’s needs are aligned throughout the application.


• Craft compelling stories and visual models to communicate insights and discoveries.

Percentage of Travel Required

15%

Qualifications

• Bachelor’s degree in a human behavior related field (or equivalent work experience)


• 5years of experience in UI/UX research.


• Well-developed analytical, diagnostic, and system-thinking skills.


• Experience in managing user relationships, including determining user needs/requirements, managing user expectations, and demonstrating commitment to delivering quality results.


• Experience moderating usability studies and generating actionable insights from findings.


• Experience in group facilitation, including with groups of senior organizational leaders.


• Ability to develop artifacts to support requirements documentation, examples include user journey maps, data flow diagrams, interface analyses, and/or information architecture diagrams, etc.


• Demonstrated ability to use MS Office Suite to include Word, PowerPoint, and Excel.


• Superior communication skills, both oral and written.


• High energy, enthusiasm, tact, ability to effectively interact with senior executives from Government and industry.


• Knowledge of end-to-end product development processes.


• Self-directed, detail oriented in completing assigned tasks, able to adapt to changing work efforts and manage impact of shifting priorities.

Preferred

• Experience with agile and design tools, Example. Jira, Confluence, Figma, etc.


• Human Centered Design certification.


• Human Factors Engineering experience.

Target Salary Range

$120,000 - 150,000

Disclaimer

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

Job Locations

• US-PA-Pittsburgh


• US-Remote