UX Researcher

Hidden Jobs; United States; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Flexible vacation

Hybrid or remote work

Global brand backing

Inclusive culture

Job summary

Hidden Jobs is expanding its research and insights function to support digital products in online sportsbook, casino, and social gaming. This mid-level role partners with Product, Design, Marketing and senior research leadership to deliver end-to-end UX and CX studies that translate player evidence into clear, actionable insight.

You will run qualitative and quantitative studies, plan usability tests, track CX metrics, and facilitate workshops with cross-functional stakeholders, including VIP

Qualifications

• 3-5 years in a UX or CX research role, ideally within digital products, gambling, gaming, or a comparable consumer sector.
• Hands-on experience with usability testing, journey mapping, concept and prototype testing, and CX measurement including NPS and CSAT.

Responsibilities

• Translate business questions into scoped UX/CX research plans spanning Product, Design, and Marketing priorities, delivered on time and to a high standard.
• Run qualitative and quantitative studies from briefing and method selection through scripting, fieldwork, analysis, and reporting, using AI-assisted tools where appropriate.
• Plan and conduct usability testing, journey mapping, experience evaluations, and concept or prototype testing across websites, apps, features, and content.
• Track and report core CX measures (NPS, SUS, satisfaction, ease of use) and connect them to behavioral trends, segments, and attitudinal data via dashboards.
• Facilitate in-person and remote research or design workshops that help cross-functional stakeholders align on findings and next steps.
• Recruit participants from hard-to-reach player segments, including VIPs and customers in specific state markets.

Skills

UX research

Qualitative methods

Quantitative methods

Stakeholder empathy

Remote collaboration

Data privacy awareness

Tools

UserTesting

Qualtrics

SurveyMonkey

Survicate

Power BI

Job description

Role overview

Join a growing research and insights function supporting digital products in the online sportsbook, casino, and social gaming space. This mid-level role partners with Product, Design, Marketing, and senior research leadership to deliver end-to-end UX and CX studies that translate player evidence into clear, actionable insight.

Responsibilities

• Translate business questions into scoped UX/CX research plans spanning Product, Design, and Marketing priorities, delivered on time and to a high standard.
• Run qualitative and quantitative studies from briefing and method selection through scripting, fieldwork, analysis, and reporting, using AI-assisted tools where appropriate.
• Plan and conduct usability testing, journey mapping, experience evaluations, and concept or prototype testing across websites, apps, features, and content.
• Track and report core CX measures (NPS, SUS, satisfaction, ease of use) and connect them to behavioral trends, segments, and attitudinal data via dashboards.
• Facilitate in-person and remote research or design workshops that help cross-functional stakeholders align on findings and next steps.
• Recruit participants from hard-to-reach player segments, including VIPs and customers in specific state markets.

Requirements

• 3-5 years in a UX or CX research role, ideally within digital products, gambling, gaming, or a comparable consumer sector.
• Hands-on experience with usability testing, journey mapping, concept and prototype testing, and CX measurement including NPS and CSAT.
• Proficiency with research platforms such as UserTesting, Qualtrics, SurveyMonkey, Survicate, and Power BI, with willingness to learn new tools quickly.
• Strong stakeholder communication skills and a collaborative, organized approach suited to a fast-paced, scaling environment.
• Understanding of research ethics, participant consent, and data privacy, with sound judgment handling sensitive player information.
• Self-motivation and comfort working remotely via video calls and tools such as Slack or Microsoft Teams.

Benefits and work setup

• Competitive compensation package
• Flexible vacation allowance
• Hybrid or remote working environment
• Startup culture backed by an established global brand
• Inclusive workplace committed to diverse perspectives