UX Researcher

imanagecom; Chicago (IL); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health/Vision/Dental/Life Insurance

401k Retirement Savings Plan with 4%+匹

Wellness days & Healthy Minds app

LinkedIn Learning access

Job summary

iManage is seeking a UX Researcher to uncover insights, inform product decisions, and support trusted AI experiences across our enterprise platform.

You’ll collaborate with product managers, designers, engineers, and others to understand complex workflows and turn findings into clear direction for design and roadmap decisions. The role emphasizes rigorous research practices in a hybrid in-office setting.

Qualifications

• 3+ years of UX research for digital products in B2B/enterprise SaaS.
• Strong qualitative methods and mixed-methods experience.
• Collaborates with product, design, and engineering stakeholders.
• Research complex workflows and translate findings into design recommendations.
• Experience with moderated and unmoderated studies.
• Excellent communication, facilitation, and storytelling; tailor insights.
• Contributes to research planning and prioritization.
• Comfort with ambiguity, iteration, and balancing needs.
• Advocate for users within technical/organizational constraints.
• Degree in HCI/UX-related field.

Responsibilities

• Plan and conduct generative and evaluative research across the product lifecycle.
• Identify user needs and pain points in enterprise environments.
• Partner with product, design, and engineering to inform roadmaps and design decisions.
• Select appropriate research methods for each question.
• Synthesize qualitative and quantitative data into actionable insights.
• Create personas, journey maps, and recommendations for teams.
• Contribute to a shared research repository and operations.
• Leverage AI-enabled tools to support synthesis with rigor.

Skills

UX Research

Qualitative Research

Moderated Research

Unmoderated Research

Cross-functional Collaboration

Communication

Facilitation

Storytelling

Education

Bachelor’s degree in HCI/Psychology

Tools

AI-assisted tools

Job description

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a UX Researcher at iManage Means…

At iManage, we build software that helps knowledge professionals work smarter. As a UX Researcher, you will uncover insights that inform product decisions, improve interaction design, and support trusted AI experiences across our enterprise platform.

You will work closely with product managers, designers, engineers, and other cross-functional partners to understand complex workflows, identify opportunities, and reduce product risk through research. This role is a strong fit for someone energized by enterprise software, AI-powered experiences, and turning ambiguity into clear direction.

iM Responsible For…

• Planning and conducting generative and evaluative research across the product lifecycle, from discovery through release
• Identifying user needs, pain points, behaviors, and workflow opportunities in complex enterprise environments
• Partnering with product, design, and engineering to inform roadmap and design decisions, improve usability, and reduce product risk
• Choosing the right research methods for each question, including interviews, usability studies, surveys, diary studies, and benchmarking
• Synthesizing qualitative and quantitative data into clear, actionable insights for product and design teams
• Creating artifacts such as personas, journey maps, and recommendations that help teams act with confidence
• Contributing to a high-quality research repository that supports insight reuse and stronger research operations
• Using AI-enabled tools to support synthesis and insight management while maintaining rigor, sound judgment, and appropriate data sensitivity

iM Qualified Because I Have…

• 3+ years of experience conducting UX research for digital products, ideally in B2B, SaaS, or enterprise software
• Strong qualitative research skills and experience using mixed methods to answer product and design questions
• Experience partnering with product managers, designers, engineers, and other stakeholders across multiple initiatives
• The ability to research complex workflows and translate findings into clear recommendations for product design decisions
• Experience with moderated and unmoderated research
• Strong communication, facilitation, and storytelling skills, with the ability to tailor insights to different audiences
• Experience contributing to research planning and prioritization
• Comfort with ambiguity, iteration, and balancing immediate product needs with longer-term opportunities
• A demonstrated ability to advocate for users while working within technical, organizational, or domain constraints
• A bachelor's degree in Human-Computer Interaction, Human Factors, Psychology, or a related field

Bonus Points If I Have…

• Experience researching AI-powered product experiences
• Experience using AI-assisted tools in research workflows
• An understanding of responsible AI considerations such as privacy, governance, bias, and enterprise data sensitivity
• Experience in legal tech, knowledge management, document management, or other complex or regulated domains

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
• Have flexible work hours that allow me to balance my 'me time' with my work commitments.
• Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events.
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols.
• Own my career path with our internal development framework. Ask us more about this!
• Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning.
• Join an innovative, industry leading SaaS company that is continuing to grow & scale!

iManage Is Supporting Me By...

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more.

The overall US annual base salary range for this position is $85,000-$125,000. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

About iManage…

iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we're looking for people who love a challenge. People who are happiest when they're solving problems and collaborating with the industry's best and brightest. That's the iManage way. It's how we do things that might appear impossible. How we develop our employees' strengths and unlock their potential. How we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Learn more at: www.imanage.com

Please seeour recruitment privacy statement for more information on how we handle your personal data.

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