Senior UX Producer PMP

Randstad USA; Charlotte (NC); Hybrid; USD 124,000 - 171,000; Full time

Job summary

Randstad USA seeks a Senior UX Producer to act as a strategic UX Operations partner, enabling cross-cutting CX initiatives and accelerating UX discovery and delivery. The role spans multiple portfolios and requires PMP certification.

The position emphasizes structured project management, change management, and scalable UX practices across the organization. Hybrid work in Malvern, PA or Charlotte, NC is available.

Qualifications

• PMP certification required.
• Experience in UX delivery and operations management.
• Ability to facilitate across product, UX, IT and business teams.
• Strong stakeholder management and communication skills.
• Experience with metrics, reporting, and operational storytelling.

Responsibilities

• Expedite UX discovery and delivery initiatives.
• Lead UX initiation, planning, execution, and closure for priority initiatives.
• Maintain integrated UX delivery plans with milestones and risks.
• Create UX dependency maps and monitor progress across workstreams.
• Partner with leaders to align priorities and communicate tradeoffs.
• Provide visibility into delivery health via status reports and artifacts.
• Lead change management and communications for aligned initiatives.
• Develop and execute communications supporting UX initiatives.
• Report on UX and CX impact measures to leadership.
• Create portfolio updates and executive summaries for stakeholders.
• Ensure clear progress, decisions, risks, and outcomes are communicated.
• Support adoption of new tools, workflows, standards, and practices.

Skills

PMP certification

UX delivery operations

Cross-functional facilitation

Stakeholder management

Metrics & reporting

Continuous improvement

Design system integration

Tools

Jira

C11n design system

Job description

Location: Malvern, PA or Charlotte, NC (Hybrid)

Duration: 12+ Month Contract

Pay: $90-124/hr

Role Summary

The Senior UX Producer is a strategic UX Operations partner responsible for enabling cross-cutting CX initiatives and accelerating the effectiveness of UX discovery and delivery across the Personal Wealth CXD, Advice and Wealth Digital, and Workplace Solutions’ Participant Experience. This role brings operational rigor, structure, and visibility to complex work that spans teams, portfolios, and business priorities.

Requiring a Project Management Professional (PMP) certification, this role applies standardized project management methodologies—including formal project integration, scope, schedule, risk, and stakeholder management—to align Product & UX leaders, IT/engineering partners, and business stakeholders. Through delivery leadership, structured change management, operational excellence, and continuous improvement, the Senior UX Producer leads high-impact initiatives from initiation through closure to scale the impact of UX across the organization.

About UX Producers

UX Producers serve as design project managers and operational leaders who enable UX teams to deliver high-quality outcomes efficiently and consistently. They facilitate collaboration, remove barriers to delivery, strengthen operational systems, and promote adoption of standards and practices that improve UX effectiveness at scale.

UX Producers support initiatives and teams by

• Expediting priority initiatives for UX discovery and delivery workstreams
• Improving visibility into dependencies, risks, priorities, and outcomes
• Supporting adoption of UX capabilities, tools, workflows and structures (ex. UX in POS/JIRA, C11n adoption, AEM adoption, GenAI in UX, UX standards & practices)
• Facilitating change management and communications
• Building repeatable systems and practices that scale across the UX org

Key Responsibilities

• Expedite priority UX discovery and delivery initiatives
• Facilitate UX initiation, planning, execution, and closure activities for high-priority initiatives.
• Develop and maintain integrated UX delivery plans that align priorities, milestones, dependencies, risks, and outcomes.
• Create UX dependency maps that identify delivery, timing, resource, and outcome risks.Monitor progress across UX workstreams and proactively address blockers.
• Partner with business and UX leaders to align priorities, communicate tradeoffs, and support effective decision-making.
• Provide visibility into delivery health through status reporting, planning artifacts, and risk-management practices.
• Lead change management and communications
• Develop and execute communication supporting their aligned UX initiative(s)
• Partner with leaders and teams to identify and report on UX and CX impact measures.
• Create portfolio-level updates, executive-ready summaries, and ongoing UX memos
• Ensure stakeholders have clarity regarding progress, decisions, risks, and outcomes.
• Support adoption of new tools, workflows, standards, and operating practices.
• Accelerate CX cross-cutting work models, UX capabilities, and operational excellence
• Support and scale UX capabilities, including UX workflow adoption, standards, practices, and platform enablement.
• Produce resource and capacity assessments using team data and operational reporting sources.
• Identify opportunities to improve efficiency, quality, predictability, and delivery outcomes.
• Recommend and implement workflow improvements that reduce friction and increase team effectiveness.
• Integrates C11n design system into team workflows to co-create the enterprise design system and build for reusability.
• Explore emerging approaches, including AI-enabled workflows, lean practices, and operational innovation opportunities.
• Build and Scale UX Producer Standards and Practices
• Contribute to and evolve shared UX Producer frameworks, templates, and operating standards.
• Promote a build-once, scale-many approach to operational solutions.
• Capture and share reusable practices, lessons learned, and implementation guidance across teams and to non-Ops UX Leads
• Contribute to the onboarding, development, and success of other UX Producers.
• Strengthen consistency in delivery practices across initiatives and portfolios.

Success in this role is demonstrated through

• Improved visibility into UX work, dependencies, risks, and outcomes.
• More effective planning and execution of UX discovery and delivery initiatives.
• Strong adoption of UX standards, practices, workflows, and tools.
• Reduced operational friction for UX teams.
• Clear communication of UX and CX impact to stakeholders and leaders.
• Reusable operational practices that improve efficiency and consistency across the UX organization.
• Increased adoption of C11n design system into teams' workflows and products.

Core Skills and Capabilities

• Project Management Professional PMP certification required.
• UX delivery operations and program management.
• Cross-functional facilitation and stakeholder management.
• Dependency, risk, and issue management.
• Change management and organizational communications.
• Metrics, reporting, and operational storytelling.
• Resource planning and capacity analysis.
• Continuous improvement and systems thinking.
• Ability to influence without direct authority.
• Comfort operating in ambiguity and complex organizational environments.

Key Partnerships

• UX leaders and UX practitioners.
• Product, engineering, and business partners.
• UX Operations team members.
• Initiative and portfolio leaders.
• Research, content, accessibility, and design partners.
• Tooling, reporting, and operational support teams.