UX Designer

Citi; Irving (TX); On-site; USD 139,000 - 208,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision coverage

401(k)

Life, accident, and disability

Wellness programs

Paid time off

Job summary

Citi in Irving, Texas is seeking a User Experience Lead Analyst to drive research, analysis, and design of digital products. You will partner with Product and Technology teams to deliver best-in-class usability and manage design systems.

The role requires leading stakeholder meetings, performing UX research, creating personas, journeys, and wireframes, and guiding development with detailed handovers. You will mentor juniors and ensure accessibility standards are met.

Qualifications

• Experience planning and performing UX research for enterprise projects.
• Ability to define IA and create personas.
• Strong attention to detail and analytics.

Responsibilities

• Lead meetings with users, sponsors, and tech to define requirements.
• Plan UX research, define IA, user journeys, and personas.
• Identify metrics to guide decision-making.
• Create wireframes, prototypes, and high-fidelity designs.
• Handover designs to development with clear specs.
• Ensure ADA/WCAG accessibility compliance.

Skills

UX research

IA & user journeys

Prototyping

Design systems

Communication

HTML/CSS development

Education

Bachelor’s degree; Master’s preferred

Formal UX qualification

Tools

Sketch

Figma

Adobe XD

Axure

InVision

Job description

The User Experience Lead Analyst is a senior level role significantly contributing to the research, analysis, and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.

Responsibilities:

• Lead meetings with users, clients, product sponsors and technology to understand project requirements
• Plan and perform UX research, define IA, user journeys, and create personas
• Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics
• Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
• Perform relevant testing to validate and inform design decisions
• Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
• Apply a positive and constructive attitude to all feedback
• Use and contribute to the approved design system
• Contribute to design standards and best practices
• Perform detailed handover to development teams, ensuring they have all they need to implement the designs
• Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
• Keep up to date with the latest UX practices, innovations, and tools
• Ensure all designs comply with ADA/WCAG standards for accessibility
• Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
• Help to train, support, and develop junior team members
• Confidently challenge substandard work by other team members, and provide coaching and guidance to resolve
• Contribute to the wider UX community of practice
• Identify and articulate design and technical conflicts between colleagues and/or local stakeholders and help to resolve these.
• Promote the value of UX within the wider organization
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6 - 10 years of relevant experience
• Strong attention to detail & analytical skills
• Significant experience on complex, enterprise-scale design projects
• Excellent communication and presentation skills
• Excellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.
• Experience in using/creating design systems
• Experience using design systems Keen interest in, or knowledge of, banking or finance
• HTML/CSS Development Skills Participation in external UX groups or communities

Education:

• Bachelor’s/University degree, Master’s degree preferred
• At least one formal UX Qualification

Job Family Group:

Technology

Job Family:

Digital Design Engineering

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$138,720.00 - $208,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including:

• medical
• dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs

Citi also offers paid time off packages, including:

• planned time off (vacation)
• unplanned time off (sick leave)
• paid holidays

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills:

Please see the requirements listed above.

Anticipated Posting Close Date:

Sep 02, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.