UX Designer

Citibank (Switzerland) AG; Irving (TX); On-site; Confidential; Full time

Job summary

Citigroup's User Experience Lead Analyst in Irving, TX leads research, IA, user journeys, and design for digital products, partnering with Product and Technology to deliver best-in-class usability for clients and colleagues.

This senior role drives discovery through definition, ideation, prototyping, and the delivery of high-fidelity designs to development teams, while ensuring accessibility and design system governance.

Qualifications

• 6-10 years of relevant experience.
• Strong attention to detail & analytical skills.
• Excellent communication and presentation skills.
• Experience with design tools such as Sketch, Figma, Adobe XD, Axure, InVision.

Responsibilities

• Lead meetings with users, clients, product sponsors and technology to understand project requirements.
• Plan and perform UX research, define IA, user journeys, and create personas.
• Identify metrics to support decision-making and guide tech partners on data needs.
• Create wireframes, prototypes, and high-fidelity designs; hand over to development teams.

Education

Bachelor’s degree

Master’s degree preferred

Formal UX Qualification

Job description

The User Experience Lead Analyst is a senior level role significantly contributing to the research, analysis, and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners. The UX Design Group’s primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients’ needs.

Responsibilities:

Lead meetings with users, clients, product sponsors and technology to understand project requirements Plan and perform UX research, define IA, user journeys, and create personas Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions Perform relevant testing to validate and inform design decisions Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite Apply a positive and constructive attitude to all feedback Use and contribute to the approved design system Contribute to design standards and best practices Perform detailed handover to development teams, ensuring they have all they need to implement the designs Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed Keep up to date with the latest UX practices, innovations, and tools Ensure all designs comply with ADA/WCAG standards for accessibility Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed Help to train, support, and develop junior team members Confidently challenge substandard work by other team members, and provide coaching and guidance to resolve Contribute to the wider UX community of practice Identify and articulate design and technical conflicts between colleagues and/or local stakeholders and help to resolve these. Promote the value of UX within the wider organization Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

6 - 10 years of relevant experience Strong attention to detail & analytical skills Significant experience on complex, enterprise-scale design projects Excellent communication and presentation skills Excellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc. Experience in using/creating design systems Experience using design systems Keen interest in, or knowledge of, banking or finance HTML/CSS Development Skills

Education:

Bachelor’s/University degree, Master’s degree preferred At least one formal UX Qualification

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Job Family Group:

Technology

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Job Family:

Digital Design Engineering

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Time Type:

Full time

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Primary Location:

Irving Texas United States

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Primary Location Full Time Salary Range:

$138,720.00 - $208,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Sep 02, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.