UX Designer

Citigroup Inc.; Irving (TX); On-site; USD 139,000 - 208,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life, disability insurance

Wellness programs

Paid time off

Job summary

Citigroup Inc. in Irving, Texas is seeking a senior User Experience Lead Analyst to drive research, IA, and design across digital products. You will partner with Product and Technology to deliver best-in-class usability and accessibility, while mentoring junior team members.

The role emphasizes hands-on design work, design systems governance, and collaboration with stakeholders to ensure timely, high-quality handoffs to development teams.

Qualifications

• 6-10 years of relevant experience
• Excellent communication and presentation skills
• Significant experience on complex, enterprise-scale design projects
• Experience using design systems and professional design tools
• Experience in banking or finance exploration is a plus
• HTML/CSS development skills or understanding is beneficial

Responsibilities

• Lead meetings with users, clients, product sponsors and technology to understand project requirements
• Plan and perform UX research, define IA, user journeys, and create personas
• Identify metrics to support decision-making and guide tech partners
• Collaborate with users, stakeholders, business analysts, product managers and development teams
• Perform relevant testing to validate design decisions
• Create wireframes, prototypes, and high-fidelity designs using Sketch, InVision, Axure, and the Adobe suite

Skills

UX leadership

Communication

Analytical skills

Attention to detail

Presentation skills

Education

Bachelor’s degree

Formal UX qualification

Tools

Sketch

Figma

Adobe XD

Axure

InVision

Job description

The User Experience Lead Analyst is a senior level role significantly contributing to the research, analysis, and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.

The UX Design Group’s primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients’ needs.

Responsibilities

• Lead meetings with users, clients, product sponsors and technology to understand project requirements
• Plan and perform UX research, define IA, user journeys, and create personas
• Identify metrics and data that can support decision‑making, guiding tech partners where needed to add necessary metrics
• Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co‑create ideas, approaches, and solutions
• Perform relevant testing to validate and inform design decisions
• Create wireframes, prototypes, and high‑fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
• Apply a positive and constructive attitude to all feedback
• Use and contribute to the approved design system
• Contribute to design standards and best practices
• Perform detailed handover to development teams, ensuring they have all they need to implement the designs
• Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
• Keep up to date with the latest UX practices, innovations, and tools
• Ensure all designs comply with ADA/WCAG standards for accessibility
• Deliver on‑time, identifying and managing risks to ensure timelines are met, and escalating where needed
• Help to train, support, and develop junior team members
• Confidently challenge substandard work by other team members, and provide coaching and guidance to resolve
• Contribute to the wider UX community of practice
• Identify and articulate design and technical conflicts between colleagues and/or local stakeholders and help to resolve these.
• Promote the value of UX within the wider organization
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 6 - 10 years of relevant experience
• Strong attention to detail & analytical skills
• Significant experience on complex, enterprise-scale design projects
• Excellent communication and presentation skills
• Excellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.
• Experience in using/creating design systems
• Experience using design systems Keen interest in, or knowledge of, banking or finance
• HTML/CSS Development Skills Participation in external UX groups or communities

Education

• Bachelor’s/University degree, Master’s degree preferred
• At least one formal UX Qualification

Job Family Group

Technology

Job Family

Digital Design Engineering

Time Type

Full time

Primary Location

Irving Texas United States

Primary Location Full Time Salary Range

$138,720.00 - $208,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Sep 02, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Equal Opportunity Employer

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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