UX Designer

Fusion Advanced Technology, LLC; Baltimore (MD); In loco; USD 95.000 - 135.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

Descrizione del lavoro

Fusion Advanced Technology, LLC is seeking a senior UX designer to lead user research, map end-to-end journeys, and design enterprise portals and provider-facing tools. You will run workshops, align business goals with user needs, and collaborate with PMs, BAs, and Agile teams to ensure accessibility and strong usability outcomes.

The role emphasizes state government or MITDP experience, with Figma as a key design tool. Join a mission-driven team delivering impactful health IT solutions.

Competenze

• Bachelor’s degree from an accredited college or university; five years of related experience may substitute for the degree.
• Minimum five years of experience in user experience and service design.
• Experience planning and facilitating workshops to gather insights from stakeholders.
• Experience designing interfaces, workflows, or service blueprints for enterprise health data systems or provider-facing tools.

Mansioni

• Plan, design, and conduct qualitative and quantitative user research with state staff, healthcare providers, and the public.
• Map complex service ecosystems and end-to-end user journeys to identify friction and opportunities across cross-agency workflows.
• Plan and lead interactive discovery workshops and co-design sessions with agency leadership and technical teams.
• Create UX artifacts such as personas, wireframes, user flows, site maps, and interactive prototypes for enterprise portals and case management systems.
• Collaborate with Product Managers, Business Analysts, and Agile teams to ensure accessibility and user requirements are met.
• Establish UX performance metrics and iteratively optimize usability and program outcomes post-launch.

Conoscenze

User research

Journey mapping

Workshop facilitation

Figma

Accessibility (WCAG/Section 508)

Formazione

Bachelor’s degree

Strumenti

Figma

Descrizione del lavoro

Duties and Responsibilities:

• Plan, design, and conduct qualitative and quantitative user research including interviews, usability testing, and contextual inquiry with state staff, healthcare providers, and the public.
• Map complex service ecosystems and end-to-end user journeys to identify operational friction points, service gaps, and opportunities for process optimization across cross-agency workflows.
• Plan and lead interactive discovery workshops and co-design sessions with agency leadership, program managers, and technical teams to align business goals with user needs.
• Create high-impact UX artifacts including personas, wireframes, user flows, site maps, and interactive prototypes for enterprise portals, case management systems, and provider-facing tools.
• Partner closely with Product Managers, Business Analysts, and Agile development teams to ensure technical implementations adhere to HCD principles, accessibility standards (Section 508/WCAG), and user requirements.
• Collaborate with project leadership to establish UX performance metrics, evaluate solution effectiveness post-launch, and iteratively optimize product usability and program outcomes.

Education:

This position requires a Bachelor’s degree from an accredited college or university. Five (5) years of equivalent experience in a related field may be substituted for the Bachelor’s degree.

General Experience:

The proposed candidate must have a minimum of five (5) years of experience in user experience and service design.

Specialized experience:

The candidate should have experience planning and facilitating workshops, meetings and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program.

Preferred Experience

• Direct experience designing user-centered solutions within a State Government framework or Major IT Development Project (MITDP) environment is highly preferred.
• Proven track record of designing user interfaces, workflows, or service blueprints for enterprise health data systems, immunization registries (IIS), Electronic Health Record (EHR) integration points, or complex provider-facing tools.
• Experience leading user research, journey mapping, and interface design for enterprise Case Management or CRM platforms within healthcare, social services, or grant-funded public support programs.
• Strong track record of mapping end-to-end user journeys that cross multiple organizational silos, aligning diverse agency stakeholders, and driving measurable user-experience improvements for high-volume public or provider applications.
• Deep experience using Figma as a primary tool for creating design systems, wireframes, high-fidelity prototypes, and collaborative UI/UX handoffs with engineering teams is highly preferred.

Benefits

Fusion offers a competitive benefits package that includes medical, dental, and vision coverage.

Join a team committed to operational excellence, and mission success.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. Fusion Advanced Technology does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.