UX Design Director — Membership & Omnichannel Growth

Aquent (United States); Bentonville (AR); Vor Ort; USD 150.000 - 190.000; Vollzeit

Zusammenfassung

Aquent is seeking a Senior Manager, UX Design in Bentonville, AR. You will lead a team shaping how members experience memberships and retail journeys, with a focus on AI-enhanced design, craft, and measurable business impact.

You will collaborate across Product, Engineering, Research, Marketing, Analytics, and store teams to guide roadmaps and deliver cohesive experiences. Expected to relocate and establish a high standard of craft from concept through shipped products, while developing

Qualifikationen

• 7-10 years of experience designing consumer digital products with 2-3 years in UX leadership.
• Portfolio of shipped customer/member experiences showing craft in interaction design and storytelling.
• Hands-on use of AI tools in design processes with measurable impact.
• Experience in membership, loyalty, or consumer growth and understanding of measurable outcomes.
• Strong communication and influence skills across cross-functional teams.
• Commitment to accessible, inclusive experiences across digital and physical contexts.

Aufgaben

• Shape the Membership and Store Experience by defining vision and design strategy across acquisition, enrollment, onboarding, benefits, engagement, renewal, and retention.
• Connect digital and in-store journeys for consistent value across touchpoints.
• Translate insights and business priorities into opportunities improving experience and performance.
• Partner with Product, Engineering, Research, Marketing, Analytics, and store stakeholders to influence roadmaps and deliver cohesive experiences.
• Lead and develop designers, providing direction, ownership, feedback, and growth opportunities.
• Drive loyalty and sustainable growth by understanding the customer-to-member lifecycle and measuring outcomes.

Kenntnisse

UX leadership

Design strategy

AI in design

Jobbeschreibung

Aquent is seeking a Senior Manager, UX Design in Bentonville, AR. You will lead a team shaping how members experience memberships and retail journeys, with a focus on AI-enhanced design, craft, and measurable business impact.

You will collaborate across Product, Engineering, Research, Marketing, Analytics, and store teams to guide roadmaps and deliver cohesive experiences. Expected to relocate and establish a high standard of craft from concept through shipped products, while developing