Senior UX Designer [AQ-24469]

Aquent; Bentonville (AR); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Relocation assistance

Résumé du poste

Aquent is seeking a Senior UX Designer to lead the development and enhancement of user experience strategies for our Bentonville-based team. The role focuses on research-driven design decisions, prototyping, usability testing, and collaborating with stakeholders to deliver scalable digital experiences.

The ideal candidate brings expertise in end-to-end UX design, strong communication skills, and a proven track record of driving customer satisfaction through user-centered approaches.

Qualifications

• Proven expertise in user experience design, including end-to-end user journeys.
• Strong ability to collaborate with stakeholders to align UX with business goals.
• Experience using qualitative and quantitative data to inform design decisions.
• Skilled in usability testing and iterative design processes.
• Excellent verbal and written communication with cross-functional teams.

Responsabilités

• Develop and refine customer-facing interaction designs and user journeys based on data analysis.
• Collaborate with stakeholders to align UX solutions with business goals and communicate design rationale.
• Create prototypes and detailed design specs following user-centered principles and platform guidelines.
• Partner with Research for usability testing, analyze feedback, and iterate designs.
• Manage partnerships to integrate UX insights into product development and optimize customer touchpoints.

Connaissances

End-to-end UX design

Stakeholder collaboration

Data-informed design (qual/quant)

Usability testing

Prototyping

Communication & presentation

Outils

Figma

Description du poste

This role is onsite 5 days/week in Bentonville, Arkansas. Relocation assistance will be provided.

About The Role

The Senior UX Designer will lead the development and enhancement of user experience strategies by conducting comprehensive research, analyzing data, and synthesizing insights to inform design decisions. This role requires effective collaboration with stakeholders to align business objectives with user needs, driving innovative interaction and visual design solutions. The position demands expertise in prototyping, usability testing, and user-centered design principles to deliver scalable, consistent, and impactful digital experiences. The Senior UX Designer will also influence cross-functional teams and contribute to continuous improvement initiatives that enhance customer satisfaction and business value.

About The Team

The Customer Experience Fulfillment team designs seamless experiences that enable millions of customers to receive their orders conveniently and reliably. From delivery and pickup to accurate order tracking, the team simplifies the fulfillment journey with clarity and dependability. Collaborating across the entire shopping process, they enhance customer confidence, convenience, and flexibility. The team applies user-centered design principles, stakeholder engagement, and research-driven insights to continuously improve interaction and prototyping solutions, ensuring a consistent and effective experience aligned with business goals.

What You’ll Do

• Develop and refine customer facing interaction designs and user journeys based on data analysis and emerging user consumption trends.
• Collaborate with stakeholders to align UX solutions with business goals and communicate design rationale effectively.
• Create prototypes and detailed design specifications adhering to user-centered principles and native platform guidelines.
• Partner with Research for usability testing efforts, analyze feedback, and iterate designs to enhance product effectiveness and customer satisfaction.
• Manage partnerships to integrate UX insights into product development and optimize customer journey touchpoints.

What You’ll Bring

• Proven expertise in user experience design, including user journeys, interaction design, and creating intuitive end-to-end experiences.
• Strong proficiency in Figma, prototyping and applying user-centered design principles to develop thoughtful, scalable solutions.
• Experience building strong stakeholder relationships through effective communication, collaboration, and consensus-building.
• Ability to use customer insights and qualitative and quantitative data to inform design decisions and strategies.
• Skilled in usability testing, rapid iteration, and translating insights and feedback into actionable design solutions.
• Demonstrated ability to independently solve complex design challenges, identify opportunities, and navigate ambiguity.
• Excellent verbal, written, and presentation skills with the ability to clearly communicate design rationale across cross-functional teams.