Senior User Researcher: Customer Insights & UX Strategy

Aquent (United States); Bentonville (AR); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Relocation assistance

Zusammenfassung

Aquent’s client, a retail and ecommerce leader, seeks a Senior User Researcher for a full-time role in Bentonville, AR. Relocation assistance is provided. You will conduct user research, mapping, and usability testing to inform design and business strategy.

The role emphasizes stakeholder collaboration, data-driven recommendations, and measurable impact on customer experience. 5 days/week on-site in Bentonville with cross-functional partnership.

Qualifikationen

• Bachelor’s degree or equivalent practical experience in HCI, Design, Psychology, Sociology, or related field.
• 3+ years in user research or design research in a multi-stakeholder environment.
• Willing to work 5 days/week in Bentonville, AR with relocation assistance.

Aufgaben

• Conduct qualitative and quantitative user research to uncover user needs and pain points.
• Develop journeys, storyboards, and mappings to visualize findings.
• Analyze data sources to identify gaps between business goals and user experience.
• Propose hypotheses and translate insights into actionable recommendations.
• Plan and execute usability tests and iterations to improve design decisions.
• Share insights with cross-functional partners to align research objectives.

Kenntnisse

User research

Qualitative methods

Quantitative methods

Stakeholder mgmt

Usability testing

Journey mapping

Storyboarding

Data analysis

Communication

Ausbildung

Bachelor’s in HCI/Design/Psychology/Sociology

Master’s degree (preferred)

Tools

Journey mapping tools

Usability testing tools

Web analytics

Jobbeschreibung

Aquent’s client, a retail and ecommerce leader, seeks a Senior User Researcher for a full-time role in Bentonville, AR. Relocation assistance is provided. You will conduct user research, mapping, and usability testing to inform design and business strategy.

The role emphasizes stakeholder collaboration, data-driven recommendations, and measurable impact on customer experience. 5 days/week on-site in Bentonville with cross-functional partnership.