UX & Community Programs Coordinator (AI Safety)

Constellation; West Virginia; On-site; USD 52,000 - 72,000; Full time

Job summary

Constellation is seeking a Program Coordinator on the Convening Team to deepen understanding of member experiences and design improvements across programs and spaces. You will work closely with the operations team to ensure events, onboarding, and member touchpoints meet researchers' and organizations' needs.

The role emphasizes user experience, iterative testing of ideas, and proactive problem-solving in a dynamic environment.

Qualifications

• Experience gathering user feedback through interviews, surveys, and observation.
• Ability to translate insights into program improvements and actions.
• Strong communication and collaboration skills with diverse stakeholders.
• Proactive, organized, and able to manage multiple initiatives simultaneously.

Responsibilities

• Conduct user interviews and observe members to document needs and pain points.
• Help design and refine end-to-end member experiences, onboarding flows, and program touchpoints.
• Support membership evaluation and new member onboarding to strengthen connections.
• Assist with events planning and execution, including workshops for researchers and policymakers.

Skills

User research

UX research

Event planning

Community management

Job description

Constellation is seeking a Program Coordinator on the Convening Team to deepen understanding of member experiences and design improvements across programs and spaces. You will work closely with the operations team to ensure events, onboarding, and member touchpoints meet researchers' and organizations' needs.

The role emphasizes user experience, iterative testing of ideas, and proactive problem-solving in a dynamic environment.