UX and Human Factors Design

Citigroup; New York (NY); Vor Ort; USD 120.000 - 190.000; Vollzeit

Zusammenfassung

Citigroup seeks an experienced UX and Human Factors Design IC (VP level) to research, analyze, and design digital products and systems for internal and external clients. You will partner with Product and Technology to deliver best-in-class usability, from discovery and research through design system management and interactive prototypes.

In this high-stakes role, you will lead user research, define IA, journeys, and personas; identify usable metrics; and collaborate with stakeholders, product

Qualifikationen

• Mastery of real-time data visualization, complex alert management, and workflow orchestration.
• Deep understanding of human factors, cognitive psychology, and decision science, particularly in high-stress environments.
• Excellent communication and presentation skills, with the ability to articulate and defend design decisions to senior leadership.

Aufgaben

• Lead meetings with users, clients, product sponsors and technology to understand project requirements
• Plan and perform UX research, define IA, user journeys, and create personas
• Identify metrics and data that can support decision-making, guide tech partners where needed to add necessary metrics
• Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
• Perform relevant testing to validate and inform design decisions

Kenntnisse

Real-time data visualization

Human factors & cognitive psychology

Communication & presentation

Jobbeschreibung

The UX and Human Factors Design (VP) is an IC role significantly contributing to the research, analysis, and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.

The UX Design Group's primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients' needs.

Core Expertise

Proven, hands-on experience designing for high-risk, high-volume console operations (e.g., Security Operations Centers, Network Operations Centers, financial trading platforms, or similar command-and-control environments).

Skills

• Mastery of real-time data visualization, complex alert management, and workflow orchestration.
• Deep understanding of human factors, cognitive psychology, and decision science, particularly as they apply to high-stress, high-stakes situations.
• Excellent communication and presentation skills, with the ability to articulate and defend design decisions to senior leadership.

Mindset

You are a pragmatic systems-thinker, resilient under pressure, and obsessed with the details that separate a good user experience from a great one. Ability to think and design beyond the design system.

Responsibilities

• Lead meetings with users, clients, product sponsors and technology to understand project requirements
• Plan and perform UX research, define IA, user journeys, and create personas
• Identify metrics and data that can support decision-making, guide tech partners where needed to add necessary metrics
• Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
• Perform relevant testing to validate and inform design decisions