UX Analyst

Samsung Electronics America; Bellevue (WA); On-site; USD 106,000 - 131,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

Job summary

Samsung Electronics America, Inc. seeks a UX Analyst to own the UX design aspect of the product development process. You will review Samsung UX, deliver feedback with alternative designs, and lead communications with North American carriers and teams in South Korea.

You will track and resolve UX issues throughout the product lifecycle, spotting risks and providing tactical support while maintaining project quality and stakeholder updates.

Qualifications

• Valid portfolio link on resume is required to be considered for the role.
• 3+ years of industry experience or 1+ years with a masters degree required.
• Masters degree preferred in Human factors, Human computer interactions, Interaction Design, Usability engineering, CS, Psychology, IT.
• Deep knowledge of application architecture basics, software design process, and UI/UX deliverables.
• Experience designing mobile applications and delivering design artifacts.
• Strong time and project management skills under tight deadlines.

Responsibilities

• Communicate device UX (SamsungOne UI) with carriers and designers in S. Korea.
• Review and analyze UX in early development phases and provide feedback.
• Coordinate with product design, research, engineering, marketing and external partners.
• Ensure UI development meets market demand, specs, and carrier requirements.
• Analyze UX trends and competing devices in mobile UX space.
• Conduct design research and propose concepts with mockups.
• Run group usability studies and document results and insights.

Skills

UX design

Project management

Cross-functional collaboration

Verbal & written communication

Usability testing

Design research

Design critique

Stakeholder management

Education

Master's degree in Human factors / HCI / Interaction Design / Usability engineering / CS / Psychology / IT

Bachelor's degree in a relevant field

Tools

Adobe

Sketch

Microsoft Office

Job description

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

The Samsung Mobile UX team is seeking a highly motivated UX analyst with strong project management skills. The candidate should possess comprehensive knowledge of the design cycle from research, requirements gathering, to design iteration, validation, and QA. In the role, the candidate will own the UX design aspect of a products development process. They will review and analyze the latest Samsung UX, deliver UX feedback with alternative designs to Samsung designers, and lead communications with North American mobile carriers as well as Samsung teams based in South Korea. In addition, they will be responsible for tracking, managing and resolving any UX related issues raised during the lifecycle of the product.

The candidate should possess a keen eye for good UX design with an ability to spot issues and generate ideas for improvement. The candidate will maintain quality from a project execution perspective, with the ability to identify risks and provide tactical support wherever appropriate. They will need to be aware of a projects schedule well-being and risks at all times, manage meetings, anticipate roadblocks, and keep stakeholders updated with a projects status. The candidate is expected to have excellent written and verbal communication to effectively communicate across multiple divisions and teams.

Position Objective

• Communicate device UX (SamsungOne UI) with carriers, gather feedback, work closely with designers in S. Korea to enhance Samsung device experience.
• Review and analyze UX in early phases of development and deliver relevant feedback.
• Communicate and cooperate with counterparts of internal teams such as product design, research, engineering, and marketing as well as external partners, such as telecommunication operators and external consultants.
• Ensure that the UI development results meet market (consumer) demand, technical specifications, and carrier requirements.
• Analyze UX of competing mobile devices as well as market trends in mobile UX.
• Conduct design research and propose new concepts with mockups.
• Conduct group usability studies and document results and analysis of the studies.

Minimum Qualifications:

Valid portfolio link on resume is required to be considered for the role. If a password is required to access a project, please include it in your resume.

• 3+ years of industry experience or 1+ years with a masters degree required. Masters degree preferred in Human factors, Human computer interactions, Interaction Design, Usability engineering, Computer Science, Psychology, Information Technology.
• Deep knowledge of application architecture basic concepts, software design process, and UI/UX design deliverables.
• Experience in designing Mobile application and involvement from research to delivering design artifacts
• Strong time and project management skills under tight deadlines managing multiple projects at the same time.
• Experience working with cross-functional teams reporting to multiple stakeholders.
• Excellent verbal and written communication and presentation skills.
• Comfortable with ambiguity and strong ownership
• Design, research experience is required.
• Working knowledge of usability testing
• Knowledge/experience in working with design and communication tools: Adobe, Sketch or other prototyping tools. skilled in Microsoft Office (PowerPoint, Excel, Word.)

Preferred Qualifications:

Not hands-on design role but heavy communication role Candidate will be successful in the role if they have:

• Ability to apply strong critical thinking skills to design critiques and suggest alternative solutions
• Deep understanding of design, product, UX
• Ability to accurately identify follow up action items (self-starters)
• Experience with cross-functional collaboration across multiple teams (R&D, TPM/QA, Sales/Marketing, Legal and more)
• Skill in managing multiple projects simultaneously
• Be coachable
• Great presentation and communication skills
• Comfort with ambiguity

WASHINGTON STATE

The salary range for this role is expected to be between $105,500 and $130,500. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.