UU Student - Computer

University of Utah; Salt Lake City (UT); On-site; USD 18,000 - 21,000; Part time

Job summary

The University of Utah’s SYSTECH team at the College of Nursing is hiring a Student Computer Operator. This non-benefitted, Federal Work Study position provides IT support to faculty and staff, handling desktops, laptops, and AV gear, via a ticketing system and Zoom.

Based in Salt Lake City, the role offers up to 20 hours weekly, with a day shift 8am–5pm, paying $13.50 per hour, and opportunities to develop reporting, documentation, and technical skills in a university environment.

Qualifications

• Must be a student with Federal Work Study funds.
• Part-time availability with schedule Mon-Fri 8-5; up to 20 hours weekly.
• Experience with AV equipment and video conferencing is preferred.

Responsibilities

• Provide help desk style support via Zoom.
• Assist users with specialized software and provide customer service.
• Create reports, documents and how-to articles.
• Notify appropriate technical groups of errors or equipment issues requiring advanced troubleshooting.
• Provide technical support for faculty and staff.
• Monitor and troubleshoot classroom and AV technology.
• Process IT inventory; Deploy and setup IT equipment.
• Handle other projects as assigned.

Skills

Interpersonal communication

Troubleshooting

Telephone customer service

Windows

Mac OS

Tools

AV equipment

Video conferencing

Job description

Job Summary

Join the Systems and Technology (SYSTECH) team that supports the State of Utah’s flagship College of Nursing at the University of Utah. SYSTECH prides itself on providing state‑of‑the‑art support, creating innovative solutions, and fostering growth for each employee.

This is a non‑benefitted student work study position. Only students with Federal Work Study funds will be accepted. The position works in the College of Nursing building and supports other building and departments on campus.

As a Student Computer Operator at SYSTECH, you gain valuable experience to advance your skillset and future career path. We believe in creating space on the team to rethink processes and create new solutions to old problems.

The Student Computer Operator reports to the IT Manager and will be a SYSTECH’s ops team member.

Scope of work includes supporting faculty and staff that utilize computer and AV technology. The individual in this position works closely with other members of the SYSTECH team to provide technology support for the College via ticketing system or zoom room.

Technology Areas of support include:
Windows and Apple desktops, laptops, mobile devices

• AV equipment
• Operating systems and software
• Zoom Meetings

The SYSTECH ops team also provides synchronous virtual meeting and class spaces to faculty, staff, and students using Zoom and other technologies. Other IT responsibilities as assigned. This position is not responsible for providing patient care.
*Student must have WORK STUDY funding available, check with the Financial Aid Office if you’re unsure.

Availability

Availability to work up to 20 hours Monday through Friday 8‑5 pm (work around classes, etc.).

Hours available are within Monday‑Friday 8‑5 pm.

Responsibilities

• Provides help desk style support via Zoom
• Provides customer service and assists users with specialized software.
• Creates reports, documents and how‑to articles.
• Notifies appropriate technical groups of errors or equipment malfunctions requiring more advanced troubleshooting and analysis.
• Provide technical support for faculty and staff
• Monitor and troubleshoot classroom and AV technology
• Process IT inventory
• Deploy and setup IT equipment
• Other projects as assigned

Minimum Qualifications

Standard Hours per Week: 19. Full Time or Part Time: Part Time. Shift: Day.

Preferred Qualifications

• Experience with AV equipment and video conferencing
• Experience with telephone customer service (e.g. information services, help desk, customer support).
• Windows 10/11 and Mac OS experience
• Interpersonal communication and troubleshooting skills

Work Study & Eligibility

This is a non‑benefitted student work study position. Only students with Federal Work Study funds will be accepted.

Location & Pay

Salt Lake City, UT

Pay Rate Range: $13.50 per hour

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post‑retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post‑retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the:

University of Utah Non‑Discrimination page.

Online reports may be submitted at

https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security‑related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.