UTS - Temporary Travel Program Associate at UNC- Chapel Hill

NC State University; Raleigh (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Temporary Travel Program Associate to manage expense reports and reimbursement requests. This role involves maintaining knowledge of the Concur Travel System and ensuring compliance with university policies. The ideal candidate will have 2-3 years of customer service experience, be detail-oriented, and possess strong communication skills. Join a collaborative team where your contributions will enhance the travel experience for staff and faculty. If you're passionate about providing exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 2-3 years of customer service experience in an administrative setting.
• Detail-oriented with strong communication skills.

Responsibilities

• Process expense reports and reimbursement requests accurately.
• Respond promptly to customer inquiries regarding policies.

Skills

Customer Service

Policy Interpretation

Detail-oriented

Verbal Communication

Written Communication

Tools

Concur Travel Software

Job description

UTS - Temporary Travel Program Associate at UNC- Chapel Hill

Processes expense reports and reimbursement requests within established department guidelines and with knowledge of operational processes and procedures. Maintains full working knowledge of the Concur Travel System and the Web Travel System and demonstrates/explains use of the system to customers. Ensures that submissions are in compliance with University, State, and Federal policies.

Campus Support

Responds promptly and accurately to customers on policy and procedure questions. Communicates accurately and clearly to customers through both written and verbal response. Engages higher-level staff or supervisor as needed to assist and respond to customers. Serves as a subject matter expert on policy and procedure. Maintains productive and collaborative work relationships with team members and customers.

Work Schedule
Monday - Friday; 40 hours/week (remote)

Minimum Requirements
Candidates must possess at least 2-3 years of customer service experience in an administrative setting plus be detail-oriented.

Department Required Skills
Ability to interpret and enforce policy requirements; strong customer service through both written and verbal communication. Experience with Concur Travel Software.

Anticipated Hiring Range
$18.00-$21.00/hour, depending on experience.

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail]. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If the highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about University Temporary Services?

  (Open Ended Question)

• * Do you have experience processing a high volume of expense reports on a daily basis?

  (Open Ended Question)

Required Documents

• Resume
• Contact Information for References

Optional Documents

NC STATE UNIVERSITY
RALEIGH, NC 27695
PHONE: [phone]