Utilization Review Liaison

Avenues Recovery

Clarksville (IN)

On-site

USD 52,000 - 76,000

Full time

6 days ago

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Benefits offered by this job

Competitive Compensation

Generous Paid Time Off

401(k) with Company Match

Medical, Dental & Vision Insurance

Employer-Paid Life & AD&D Insurance

Short- and Long-Term Disability

Flexible Spending Accounts

Employee Assistance Program

Legal Coverage

Pet Insurance

Identity Theft Protection

Accident, Critical Illness & Hospital

Company Culture

Job summary

Avenues Recovery Center is seeking a detail-oriented Utilization Review Liaison to bridge clinical teams, leadership, and the Utilization Review department. This role focuses on documentation compliance, medical necessity, and coordinating insurance-related activities to uphold high-quality care.

The ideal candidate is organized, patient-centered, and capable of supporting admissions, treatment planning, and continuous improvement across our nationwide network of facilities.

Qualifications

High School Diploma or GED required.
Minimum one year of experience in behavioral health or related field preferred.
Knowledge of medical terminology and utilization review processes preferred.
Strong organizational, communication, and follow-up skills.
If in recovery, a minimum of one year of sustained sobriety is required.

Responsibilities

Quality Assurance & Compliance: Conduct regular chart audits to ensure documentation accuracy and regulatory compliance.
Quality Assurance & Compliance: Monitor processes to identify opportunities for improvement.
Quality Assurance & Compliance: Track missing documentation and ensure timely completion of chart elements.
Quality Assurance & Compliance: Support accreditation and compliance initiatives.
Utilization Review & Insurance Coordination: Liaise between staff, leadership, and Utilization Review.
Utilization Review & Insurance Coordination: Assist with insurance authorizations, concurrent and peer reviews, and appeals.
Utilization Review & Insurance Coordination: Support medical necessity determinations.
Utilization Review & Insurance Coordination: Coordinate admissions, continued stay reviews, and discharge planning.
Clinical & Team Support: Participate in treatment team meetings and collaborate with leadership.
Clinical & Team Support: Engage with clients to support retention and individualized care.
Clinical & Team Support: Assist with intake assessments, group facilitation, and clinical duties.
Clinical & Team Support: Identify training and process improvement opportunities.

Skills

Organizational skills

Communication skills

Follow-up skills

Interpersonal skills

Collaboration

Sobriety

Education

High school diploma

Job description

Utilization Review Liaison

Make an Impact on Clinical Excellence and Patient Outcomes

Avenues Recovery Center is seeking a detail-oriented and proactive Utilization Review Liaison to support clinical operations, documentation compliance, and utilization review processes. This role serves as a critical bridge between treatment teams, facility leadership, and the Utilization Review department, helping ensure high-quality care, regulatory compliance, and positive patient outcomes.

The ideal candidate is highly organized, thrives in a fast-paced environment, and is passionate about maintaining clinical excellence while supporting individuals on their recovery journey.

What You'll Do

Quality Assurance & Compliance

Conduct regular chart audits to ensure documentation accuracy, completeness, and compliance with company, payer, and regulatory standards.
Monitor clinical and operational processes to identify opportunities for improvement.
Track missing documentation and ensure timely completion of all required chart elements.
Support quality assurance initiatives and maintain adherence to accreditation and compliance requirements.

Utilization Review & Insurance Coordination

Serve as a liaison between clinical staff, facility leadership, and the Utilization Review department.
Assist with insurance authorizations, concurrent reviews, peer reviews, and appeals.
Support level-of-care determinations and documentation of medical necessity.
Coordinate communication regarding admissions, continued stay reviews, level-of-care changes, and discharge planning.

Clinical & Team Support

Participate in treatment team meetings and collaborate with clinical leadership.
Engage with clients throughout treatment to support retention and individualized care.
Assist with intake assessments, group facilitation, and other clinical support duties as needed.
Help identify training and process improvement opportunities to enhance quality of care.

Qualifications

High School Diploma or GED required.
Minimum one year of experience in the behavioral health, addiction treatment, healthcare, or related field preferred.
Knowledge of medical terminology, clinical documentation, and utilization review processes preferred.
Strong organizational, communication, and follow-up skills.
Excellent interpersonal, observational, and collaborative abilities.
If in recovery, a minimum of one year of sustained sobriety is required.

About Avenues Recovery Center

Avenues Recovery Center is a nationwide network of drug and alcohol rehabilitation facilities with 17 locations across six states. Through evidence-based treatment, individualized care, and a commitment to clinical excellence, we help individuals build lasting recovery. Our programs span detox, residential, PHP, IOP, and outpatient levels of care, serving thousands of individuals each year.

Our greatest strength is our people. We foster a supportive, mission-driven culture where employees are empowered to grow professionally while making a meaningful difference in the lives of those we serve.

Benefits